Dhruti Mehta
Toowoomba,QLD
Summary
Well-organised professional bringing excellent multitasking abilities developed over years of experience. Commended for consistently driving success with knowledgeable and skillful personnel training. Proficient in University systems with expertise in database management. Self-motivated, organisational and customer relations skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Acting Senior Academic Program Support Officer | Discipline Advisor Team
University of Southern Queensland
01.2023 - Current
- Servicing complex student enquiries escalated from Central Administration team
- Providing bespoke discipline-based program support
- Assessing and processing student enrolments; attending School LTSS committee and school forum meetings
- Consulting on course and program changes pre-approvals, and Impact Assessments
- Implementing course and program changes post-approvals, coordinating student communications
- Managing and maintaining the program and process guide – Wiki on OneNote by updating the recent information leading to program changes or availability
- Updating and maintaining dashboard for transition plans record and credit assessment
- Producing reports using the compliance and reporting SharePoint site using the pivot table for the School of Engineering, Nursing and Midwifery and School of Mathematics, Physics and Computing
- Assisting Central Administration team for escalated complex student enrolment enquires for the graduation eligibility checks
- Creating Communication Plans for comprehensive program review/change and establishing FAQ’s for discontinued programs
- Liaising with academics, central team and other internal or external stake holders for any program or course specification changes at the time of reaccreditation
- Mentoring and interacting with the central team for program change/information on regular basis
- Communicating with the central team for post census administrative withdrawal request, organizing the outbound communications
- Managing program checks after census date to keep program structured being a quota base
- Overseeing the Nursing Medsafe checks, and mandatory residential class change request to assist academics and central team
- Managing the clinical placement load for end of semester checks to not waive the pre-requisite requirements
- Excellence in using oracle service cloud, people soft - student enquiry, work center, Microsoft word, outlook, excel, Share Point site and managing Discipline Advisor inbox for the school enquires
Academic Program Support Officer | Health and Science Academic Support Team
University of Southern Queensland
02.2021 - 12.2022
- Assisting the Team-Leader by handling student’s group of inquires through Oracle Service Cloud Priority and Main Queue of Health and Sciences Programs
- Compiling the required information to assist students by creating their enrolment guide and study plans for all Health and Science programs
- Providing extensive administration support to the students such as looking after oracle email inquiries, answering hunt group phone calls, oracle service cloud chat, iconnect chat and students zoom meetings
- Assessing credits under the Credit Work Centre for all the HES programs, check against progression and program rules, delivering outcome with the personalised study plan and assisting students with their enrolments
- Managing the work center for the late add enrolment requests, by assisting in assigning the requests to the course examiner and processing them through the work center
- Liaising with students, course examiners, Program Directors and with the internal and external facilitators and program administrators
- Working closely with the coordinator and prioritizing the workload of the enrolments, residential school, and laboratory class
- Processing the swaps, changes of mode or late re-enrolment alongside working with the student support administration team
- Assessing graduation checks, eligibility check for approved graduates and volunteering Graduation ceremonies for each semester to complete the process
Academic Program Support Officer | Education Placement Team
University of Southern Queensland
01.2020 - 09.2020
- As a Placement Officer in BELA Professional Experience Team looking after Toowoomba region and Brisbane region, to source and organise placements for students at Day-Care center/Childcare center and Toowoomba Primary schools
- Liaising with the School Co-Ordinator and the Supervising Teachers to organise placements during the challenging times of pandemic
- Working with In-Place system on daily basis to put up the placements for all the regions
- Answering Live Chats and Phone calls about students Placements and their required documentation
- Also, communicating with the Professional Experience Liaison Officers regarding the same
- Handling email inquiries through Oracle Service Cloud regarding their Placement queries, Blue Card queries, and Internship Form, Service-Learning Placement Application Form, and Pre-Placement Certificate enquiries
- Putting on the tracker request for students such as Change of Date Request, Permission to Teach Request, Dual Tracker, Placement Credit Request, and Conflict of Interest Tracker on Professional Experience SharePoint for the Professional Experience Director to make decision on
- Working on the PO report & GTPA student’s spreadsheet to verify students RTSP (Request to Source Placement) documents
- As well as, verifying and validating students Blue Cards for their placement duration
Academic Program Support Officer | Health and Science Placement Team
University of Southern Queensland
01.2019 - 11.2019
- Assisting Nursing Placements Team for their placement request on InPlace and sending out bulk notifications email for the required mandatory documents checklist
- Working on excel reports on daily basis such as mandatory documents report, on offer report, placement released bulk notifications, placement requests, placement hours allocation and eligible to graduate
- Handle Oracle Service Cloud inquiries regarding mandatory documentation, blue cards application, placement commencement, accommodation request, residential school inquiries and planning their weekly calendar and special consideration request for their placement
- Prepared Weekly Academic Allocation Report for the academics to find out the students currently on placement and students who will be going to placement the following week
- Organised placement for students who have been allocated rural or local placement while verifying mandatory documents on students InPlace
- Prioritised student inquiry at the front counter regarding change of study plan, enrolments or dropping courses, and also all the placement queries
Education
M. BUSINESS ADMINistratioN -
UNIVERSITY OF SOUTHERN QUEENSLAND
01.2018
M. PROFESSional ACCOUNTing -
UNIVERSITY OF SOUTHERN QUEENSLAND
01.2015
BACHELOR OF COMMERCE -
SOUTH GUJARAT UNIVERISTY
01.2012
Certification
MEMBER OF CPA Australia
References
- Magrietha Kotze, Coordinating Academic Program Support Officer – Discipline Advisor Team, Magrietha.Kotze@unisq.edu.au, +61 7 4631 2803
- Denise Wagner, Senior Academic Program Support Officer – Discipline Advisor Team, Denise.Wagner@unisq.edu.au, +61 7 4631 2885
Recognition
- STARS Award, Supervisor and Colleague
- Customer Service Excellence Award, Myer
Timeline
Acting Senior Academic Program Support Officer | Discipline Advisor Team
University of Southern Queensland
01.2023 - Current
Academic Program Support Officer | Health and Science Academic Support Team
University of Southern Queensland
02.2021 - 12.2022
Academic Program Support Officer | Education Placement Team
University of Southern Queensland
01.2020 - 09.2020
Academic Program Support Officer | Health and Science Placement Team
University of Southern Queensland
01.2019 - 11.2019
M. BUSINESS ADMINistratioN -
UNIVERSITY OF SOUTHERN QUEENSLAND
M. PROFESSional ACCOUNTing -
UNIVERSITY OF SOUTHERN QUEENSLAND
BACHELOR OF COMMERCE -
SOUTH GUJARAT UNIVERISTY
MEMBER OF CPA Australia
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