Well-organised professional bringing excellent multitasking abilities developed over years of experience. Commended for consistently driving success with knowledgeable and skillful personnel training. Proficient in University systems with expertise in database management. Self-motivated, organisational and customer relations skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Acting Senior Academic Program Support Officer | Discipline Advisor Team
University of Southern Queensland
01.2023 - Current
Servicing complex student enquiries escalated from Central Administration team
Providing bespoke discipline-based program support
Assessing and processing student enrolments; attending School LTSS committee and school forum meetings
Consulting on course and program changes pre-approvals, and Impact Assessments
Implementing course and program changes post-approvals, coordinating student communications
Managing and maintaining the program and process guide – Wiki on OneNote by updating the recent information leading to program changes or availability
Updating and maintaining dashboard for transition plans record and credit assessment
Producing reports using the compliance and reporting SharePoint site using the pivot table for the School of Engineering, Nursing and Midwifery and School of Mathematics, Physics and Computing
Assisting Central Administration team for escalated complex student enrolment enquires for the graduation eligibility checks
Creating Communication Plans for comprehensive program review/change and establishing FAQ’s for discontinued programs
Liaising with academics, central team and other internal or external stake holders for any program or course specification changes at the time of reaccreditation
Mentoring and interacting with the central team for program change/information on regular basis
Communicating with the central team for post census administrative withdrawal request, organizing the outbound communications
Managing program checks after census date to keep program structured being a quota base
Overseeing the Nursing Medsafe checks, and mandatory residential class change request to assist academics and central team
Managing the clinical placement load for end of semester checks to not waive the pre-requisite requirements
Excellence in using oracle service cloud, people soft - student enquiry, work center, Microsoft word, outlook, excel, Share Point site and managing Discipline Advisor inbox for the school enquires
Academic Program Support Officer | Health and Science Academic Support Team
University of Southern Queensland
02.2021 - 12.2022
Assisting the Team-Leader by handling student’s group of inquires through Oracle Service Cloud Priority and Main Queue of Health and Sciences Programs
Compiling the required information to assist students by creating their enrolment guide and study plans for all Health and Science programs
Providing extensive administration support to the students such as looking after oracle email inquiries, answering hunt group phone calls, oracle service cloud chat, iconnect chat and students zoom meetings
Assessing credits under the Credit Work Centre for all the HES programs, check against progression and program rules, delivering outcome with the personalised study plan and assisting students with their enrolments
Managing the work center for the late add enrolment requests, by assisting in assigning the requests to the course examiner and processing them through the work center
Liaising with students, course examiners, Program Directors and with the internal and external facilitators and program administrators
Working closely with the coordinator and prioritizing the workload of the enrolments, residential school, and laboratory class
Processing the swaps, changes of mode or late re-enrolment alongside working with the student support administration team
Assessing graduation checks, eligibility check for approved graduates and volunteering Graduation ceremonies for each semester to complete the process
Academic Program Support Officer | Education Placement Team
University of Southern Queensland
01.2020 - 09.2020
As a Placement Officer in BELA Professional Experience Team looking after Toowoomba region and Brisbane region, to source and organise placements for students at Day-Care center/Childcare center and Toowoomba Primary schools
Liaising with the School Co-Ordinator and the Supervising Teachers to organise placements during the challenging times of pandemic
Working with In-Place system on daily basis to put up the placements for all the regions
Answering Live Chats and Phone calls about students Placements and their required documentation
Also, communicating with the Professional Experience Liaison Officers regarding the same
Handling email inquiries through Oracle Service Cloud regarding their Placement queries, Blue Card queries, and Internship Form, Service-Learning Placement Application Form, and Pre-Placement Certificate enquiries
Putting on the tracker request for students such as Change of Date Request, Permission to Teach Request, Dual Tracker, Placement Credit Request, and Conflict of Interest Tracker on Professional Experience SharePoint for the Professional Experience Director to make decision on
Working on the PO report & GTPA student’s spreadsheet to verify students RTSP (Request to Source Placement) documents
As well as, verifying and validating students Blue Cards for their placement duration
Academic Program Support Officer | Health and Science Placement Team
University of Southern Queensland
01.2019 - 11.2019
Assisting Nursing Placements Team for their placement request on InPlace and sending out bulk notifications email for the required mandatory documents checklist
Working on excel reports on daily basis such as mandatory documents report, on offer report, placement released bulk notifications, placement requests, placement hours allocation and eligible to graduate
Handle Oracle Service Cloud inquiries regarding mandatory documentation, blue cards application, placement commencement, accommodation request, residential school inquiries and planning their weekly calendar and special consideration request for their placement
Prepared Weekly Academic Allocation Report for the academics to find out the students currently on placement and students who will be going to placement the following week
Organised placement for students who have been allocated rural or local placement while verifying mandatory documents on students InPlace
Prioritised student inquiry at the front counter regarding change of study plan, enrolments or dropping courses, and also all the placement queries
Education
M. BUSINESS ADMINistratioN -
UNIVERSITY OF SOUTHERN QUEENSLAND
01.2018
M. PROFESSional ACCOUNTing -
UNIVERSITY OF SOUTHERN QUEENSLAND
01.2015
BACHELOR OF COMMERCE -
SOUTH GUJARAT UNIVERISTY
01.2012
Certification
MEMBER OF CPA Australia
References
Magrietha Kotze, Coordinating Academic Program Support Officer – Discipline Advisor Team, Magrietha.Kotze@unisq.edu.au, +61 7 4631 2803
Denise Wagner, Senior Academic Program Support Officer – Discipline Advisor Team, Denise.Wagner@unisq.edu.au, +61 7 4631 2885
Recognition
STARS Award, Supervisor and Colleague
Customer Service Excellence Award, Myer
Timeline
Acting Senior Academic Program Support Officer | Discipline Advisor Team
University of Southern Queensland
01.2023 - Current
Academic Program Support Officer | Health and Science Academic Support Team
University of Southern Queensland
02.2021 - 12.2022
Academic Program Support Officer | Education Placement Team
University of Southern Queensland
01.2020 - 09.2020
Academic Program Support Officer | Health and Science Placement Team
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health
Coordinator of the Academic Success Program / Senior Academic Advisor at CHICAGO STATE UNIVERSITYCoordinator of the Academic Success Program / Senior Academic Advisor at CHICAGO STATE UNIVERSITY
Senior Policy Advisor and Acting Disability Program Manager (GS-14) at Cybersecurity And Infrastructure Security Agency (CISA)Senior Policy Advisor and Acting Disability Program Manager (GS-14) at Cybersecurity And Infrastructure Security Agency (CISA)