DHRUV
KALEEN,ACT
Summary
Strategic and adaptable professional with a comprehensive skill set spanning customer service, digital media arts, and 3D animation. Excels in cultivating strong client relationships by leveraging effective communication, empathy, and problem-solving abilities in the customer service domain. A creative visionary in the digital media landscape, adept at producing visually captivating content through proficiency in graphic design, digital illustration, and motion graphics. In the realm of 3D animation, showcases mastery in animation software, character rigging, and a keen eye for detail in character design. Possesses a collaborative spirit, seamlessly bridging the gap between artistic creativity and technical excellence. Driven by a passion for continuous learning and innovation, consistently delivering impactful results in dynamic and deadline-driven environments. Proven ability to adapt to evolving industry trends and technologies, coupled with a commitment to continuous learning and portfolio development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HUNGRY JACKS
06.2021 - Current
- Managed multiple tasks in a high-volume environment.
- Greeted customers with smile and provided helpful suggestions.
- Greeted all guests upon arrival and offered immediate assistance.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples, and responding to requests.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Provided information about the menu and made suggestions based on taste, availability, and price.
Customer Service Representative
Crust Gourmet Pizza Bar
01.2020 - Current
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
Education
Bachelor of Arts - Digital Media
University of Canberra
Canberra, ACT04.2024
Skills
- Analytical thinking to identify and address customer issues
- Creative problem-solving to find suitable solutions
- Demonstrating a caring and understanding attitude
- Flexibility in adapting to new information, procedures, or technologies
- Proficiency in graphic design software (Adobe Photoshop, Illustrator, etc)
- Designing animated graphic elements for videos or interactive media
- Using software like Adobe After Effects for motion graphic design
- Adding visual effects and transitions to improve storytelling
- Understanding how fonts and text contribute to visual communication
- Capturing and editing digital photographs for use in various projects
- Juggling multiple projects and tasks simultaneously
- Mastery of 3D animation software such as Autodesk Maya, Blender, or Autodesk 3Ds MAX
Certification
● Scored 780/1000 marks in the Adobe Photoshop certification.
● Scored 914/1000 in the Autodesk MAYA certification.
● Scored 760/1000 in the Autodesk 3Ds Max certification.
Timeline
Customer Service Representative
HUNGRY JACKS
06.2021 - Current
Customer Service Representative
Crust Gourmet Pizza Bar
01.2020 - Current
Bachelor of Arts - Digital Media
University of Canberra
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