Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Dhruv Dhalawat

Parramatta,NSW
Dhruv Dhalawat

Summary

Striving for an entry-level role in IT Support, with a focus on applying a helpful demeanor, quick learning, and strong communication skills. Dedicated to providing top-notch technical support, adept at troubleshooting, and minimizing operational disruptions. Possesses excellent verbal and written communication, committed to continuous learning and growth in technical proficiency. Skilled in identifying and resolving operational issues, implementing new processes, and delivering exemplary customer service. A reliable and detail-oriented professional with over 3 years of experience in collaborative work environments and efficient task handling. Experienced in providing high-quality administrative support with strong organizational and multitasking skills.

Overview

3
years of professional experience

Work History

Ingram Micro

IT Support Engineer
01.2022 - Current

Job overview

  • Demonstrating the ability to quickly learn and adapt to new technologies, software applications, and systems. When assisting co-workers, approaches them with patience and empathy, ensuring a positive service experience.
  • While the knowledge in diagnosing and resolving hardware and software problems is basic, the motivation is to enhance skills in this area. Familiar with desktop and laptop configurations, installation, and maintenance.
  • Managed 40 incoming tickets over the week.
  • Used ticketing systems to manage and process support actions and requests.
  • Configured hardware and granted system permissions to new employees.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

HCL Technologies

Level 1 IT Support
01.2021 - 12.2021

Job overview

  • Served as a Level 1 IT Support professional at HCL Technologies, contributing to a year of hands-on experience.
  • Demonstrated proficiency in resolving technical issues and providing assistance to end-users.
  • Acquired practical knowledge in diagnosing and troubleshooting hardware and software problems.
  • Successfully executed desktop and laptop configurations, installations, and maintenance tasks. Collaborated effectively with team members to ensure seamless IT operations.
  • Contributed to a positive service experience by approaching colleagues with patience and empathy. Continuously demonstrated a commitment to learning and adapting to new technologies and systems within the dynamic IT environment at HCL Technologies.

Education

University of Technology Sydney
Sydney, NSW

Masters of Information Technology from Software Development
10.2023

University Overview

K. J. Somaiya College of Engineering
Mumbai

Bachelor of Technology from Electrical, Electronics And Communications Engineering
05.2021

University Overview

Skills

  • VPN Configuration
  • Mobile Device Management
  • Remote Desktop Support
  • Time Management
  • Scripting Languages
  • Wireless Networking
  • Firewall Management
  • Cloud Computing
  • Database Management
  • Server Management
  • System Administration
  • Software Installation
  • Customer Service
  • Help Desk Support
  • Configuring Devices
  • Staff Training
  • Troubleshooting and Assistance
Availability
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Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Timeline

IT Support Engineer
Ingram Micro
01.2022 - Current
Level 1 IT Support
HCL Technologies
01.2021 - 12.2021
University of Technology Sydney
Masters of Information Technology from Software Development
K. J. Somaiya College of Engineering
Bachelor of Technology from Electrical, Electronics And Communications Engineering

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