Dhruv Patel
Blacktown,Sydney
Summary
Enthusiastic analyst polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
7
7
years of professional experience
Work History
IT Analyst Infrastructure
Maersk Logistics
04.2023 - Current
- Provide expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Boosted efficiency through the creation of detailed documentation, streamlining onboarding for new team members.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Collaborated with cross-functional teams to ensure timely project delivery and client satisfaction.
- Championed change management efforts to drive adoption of new technology systems across the organization smoothly.
- Investigated system issues and implemented resolutions to reduce downtime.
IT Business analyst
LF Logistics
12.2020 - 01.2023
- LF Logistics is the supply chain partner of choice for companies looking to sustainably grow in Asia
- Our network spanning Greater China, ASEAN, Japan, Korea, the Middle East, and Indian subcontinent provides us with a strong “home court advantage” in this culturally diverse and economically active region
- It has recently opened its first office in Marsden Park, Sydney
- Responsibilities: Setting up hardware and software devices
- IT Asset Management
- First contact for any IT related support on site
- Managing all the IT for HM online warehouse
- Creating reports (J report) for the customer
- Managing H&M online operations, reporting daily numbers and fixing all IT related issues
- Resolving system issues and reporting to the Global IT
- Raising tickets with Accenture team and meeting with them on a weekly basis via Teams
- Testing interfaces for the new customer
- Creating FBR (Functional Business Requirement) for any new system updates require for the operations
- Testing in UAT and approving for deployment in Production environment
- Achievements: Praised for improving MYSQL skills
- Praised for taking over the operations for HM online warehouse so my manager can focus on other projects
- Completed the LEAN SIGMA (Green Belt) with more than 90% in the first trial
- Praised for reducing the short ships for HM online store by HM Global
- Australia is the only country which did it in a short period of time
- Handled inbound exceptions and cleared in a short span of time
- Praised for excellent communication and problem-solving skills
- Praised for learning the system and the interfaces in a short period of time.
Helpdesk Support
Sonar Technologies
09.2020 - 12.2020
- Sonar provides smart solutions in field service, transport and logistics, supply chain & asset management and healthcare
- We work with a range of industries such as Transport, Hospital, Telecommunications, Mining, Warehousing and a lot more
- Responsibilities: Manage and provide help desk support to LF Logistics personnel on all installed hardware and infrastructure
- Maintain computer systems and act as support if any system goes down
- Asset management
- Providing technical support across the LF logistics warehouse
- Demonstrate good social skills in a professional environment
- Installing and configuring hardware, software, printers and scanners
- Provide friendly and helpful customer service as first point of contact
- Setting up Desktop computers, zebra label printers, barcode scanners, zebra MC3300 mobile computer, PanaCast, etc
- Work with the Senior manager to ensure operational consistency
- Achievements: Praised for my problem-solving skills.
IT Engineer
IMI Solutions
02.2020 - 04.2020
- IMI helps organisations with extended branch networks to deliver IT infrastructure services efficiently and rapidly throughout Australia and New Zealand
- Responsibilities: Installed and configured eT4L Dell Servers and UPS in High schools
- Tested connectivity with the Department of Education
- Training and handover to the school TSO
- Achievements: I completed the given project 10 days before the due date and was highly praised for the quality of work.
Assistant Manager
Dominos
01.2017 - 11.2018
- Innovative food technology company
- Responsibilities: Making pizzas
- Staff supervision: Supervise and direct max 12 people
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Encouraged the sales staff to cross-sell complementary products and services to customers
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency
- Management: Reported on weekly sales to management
- Handled scheduling duties to ensure that the restaurant was always properly staffed
- Immediately addressed problems with customers to promote quick and successful resolution
- Verified all deliveries against invoices and completed shortage and overage reports
- Customer Service: Interacted with customers as they entered the store to determine what their needs were
- Developed knowledge about products and sales items to answer shoppers' questions
- Achievements: I made the best pizzas! My Pizzas were highly rated achieving a 95-100% success rate
- Achieved by creating an environment for success, following the process and drawing on my experience
- I was rewarded by being promoted to Assistant Manager.
Education
Professional Year (Information Technology) -
Australian Technical and Management Colleges
03.2021
Bachelor of Networking - IT Networking
Melbourne Institute of Technology Sydney
Sydney12.2019
Skills
- Communication skills
- Handling Problems
- Team work
- Excellent Customer service skills
- Strong communication skills
- Excellent problem-solving and trouble shooting skills
- Multitasking, team work and organisation
- Adaptive quick learner
- IT Troubleshooting
- Customer Support
- Risk Assessment
- Network Administration
- Data Analysis
- Network Security
- Project-Level Hardware Planning
Timeline
IT Analyst Infrastructure
Maersk Logistics
04.2023 - Current
IT Business analyst
LF Logistics
12.2020 - 01.2023
Helpdesk Support
Sonar Technologies
09.2020 - 12.2020
IT Engineer
IMI Solutions
02.2020 - 04.2020
Assistant Manager
Dominos
01.2017 - 11.2018
Professional Year (Information Technology) -
Australian Technical and Management Colleges
Bachelor of Networking - IT Networking
Melbourne Institute of Technology Sydney
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