Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

DHRUV PATHAK

Melbourne

Summary

Demonstrated experience in leading Agile software development teams, driving technology innovation, managing business and technology stakeholders, and coaching business and technology teams in Agile and Design thinking.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Journey Expert (Senior Business Analyst, Perm-FT)

ANZ Bank
01.2016 - Current
  • Led Program Increment (PI) planning sessions for UI modernization of digital business lending platform. Worked with business stakeholders to define expected outcomes and KPIs to measure the success of UI modernization. Led elicitation and grooming of high-level business needs into Epics. Employed Design thinking approaches to test and validate UI mockups and prototypes at every state of design and development. Organised regular feedback sessions with business stakeholders through prototype and solution demos. This initiative resulted in 10% reduction in turn-around time for bankers and credit assessors.
  • Led the adoption of Agile and Scrum as part of New Ways of Working transformation at ANZ. Coached development team and product owners on Agile principles, Scrum and Kanban practices, and usage of JIRA and confluence as tools to implement Scrum artifacts such as product backlog, Sprint backlog, Definition of Done.
  • Assisted with PI planning for personalization (tailored recommendations, dynamic content based on user preference) uplift initiative for digital tools and calculators for retail customers. Worked with personalization experts to determine KPIs for personalisation uplift. The uplift resulted in 30% better conversion rates for compared to previous tools and calculators.
  • Led PI planning for Digital onboarding platform for business customers in Australia. Collaborated with UX designers to create User Personas and customer journey maps. Employed Lean UX principles to create and validate wireframes for new onboarding platform.
  • Identified process gaps for Digital sales platform for personal loans customer in Australia. Led brainstorming with personal loans operations team to identify gaps and create new process design. Collaborated with Solution Architects to create As-Is and To-Be business solution designs. Collaborated with UX designers to create prototypes. This initiative resulted in 40% increase in customer volumes and reduced onboarding time from 20 days to 5 days.
  • Led a 6-member team of data engineers, UX designers to participate in innovation hackathon that had over 500 participants from the bank. Employed Design Thinking approach with team in order to define, ideate, test and build a prototype for AI based credit scoring tool. The team won people's choice award and stood runner out of 20 participating teams.
  • Mentored junior Business Analysis on Design Thinking (interaction-design.org) and Agile principles and Scrum practices. Conducted training programs based on IIBAs Business Analysis Competency Model and Agile principles and practices (Scrum Alliance) for business analysts. Conducted workshops to demonstrate usefulness of Design Thinking.
  • Led business analysis for electronic verification digital platform (Identity verification through phone or website) by collaborating with UX designers, API engineers (API- software interface) to create and validate user interphase (UI) prototypes and map these prototypes with APIs. Implementation allowed real-time identity verification for retail customers, reducing onboarding turnaround time from 5 business days to real-time. Lead to higher NPS(+41) and cost savings of $1Mn in the first year if initiation.

Senior Business Analyst (Consultant Via Infosys)

DBS Bank
01.2015 - 12.2015
  • Led the planning and high level analysis for Finacle (Core banking software solution by Infosys) mobile banking uplift at DBS bank, Singapore
  • Collaborated with digital banking teams at DBS and Finacle implementation team at Infosys to identify gaps in features.
  • Implementation led to 20% increase in customer adoption of mobile banking in first year, which was 4X times the previous year.

Business Analyst (Consultant via TCS)

ING Bank
01.2014 - 01.2015
  • Carried out planning and discovery for digital process automation at ING regulatory reporting system ING Hongkong
  • Led brainstorming sessions with ING HK reporting team (business) to understand expected outcomes and success metrics
  • Collaborated with Informatica-ETL engineers (ETL - data integration software) to build automated reports using ING's reporting logic.
  • This initiative resulted in improved efficiency and accuracy of reporting leading to annual cost savings of HKD 700.

Business Analyst (Consultant via TCS)

American Express
01.2011 - 01.2014
  • Carried out business analysis and planning for process optimization of credit cards disputes process at American Express (AmEx) US
  • Capture Business process using visual flows and led brainstorming sessions to identify redundant processes and replace manual process with online where possible.
  • This implementation resulted in reduced turnaround time reduced from 30 days to 1 week.

Business Analyst (Consultant via TCS)

Deutsche bank
07.2007 - 12.2010
  • Analyzed business processes for Temenos T24 (wealth management software solution) for Deutsche bank, Switzerland and Singapore. Carried out brainstorming sessions with business analysts to understand how requirements were captured currently and defined a step-by-step process to elicit and capture requirements
  • Self-nominated to participate in 6-months mentor-support program in Culture and Foreign Languages development department at TCS, India. Identified 400 participants for upskilling in Business English and Agile from a 5000-member team at TCS, DB account. Organised and supported the delivery of training programs - lectures and role-plays.



Education

MBA in Finance -

SIES College of Management Studies
Mumbai, India
05.2007

Bachelor of Technology(B.Tech) -

Dehradun Institute of Technology
Dehradun, India
05.2004

Skills

  • Agile
  • Confluence
  • Design Thinking
  • JIRA
  • Kanban
  • Lean UX
  • Wireframes
  • Prototyping
  • Scrum
  • User personas
  • Customer Journey mapping
  • Whiteboarding
  • Stakeholder Management

Certification

  • Design thinking bootcamp program, Infosys Ltd., 2015 (Bootcamp on applying design thinking methodology for software development)


  • Certified Scrum Product Owner (CSPO), Scrum Alliance, 2017 (Certification on Agile product management)


  • AI for Everyone, DeepLearning.AI, 2019 (Online course on AI terminologies, AI strategy and workflow of Machine Learning projects)


  • Critical thinking for professional, University of California, Davis, Aug, 2023 (Online course on how to apply critical thinking and problem solving when solving problems)


  • The Growth Mindset, University of California, Davis, Aug, 2023 (Online course on how to shift mindset from fixed to growth)


  • Exercising Leadership, Harvard University, May 2023 - Aug 2023 (Online course on how to lead and and mobilize communities during a change )

Affiliations

  • Toastmasters - active member of Toastmasters club, 2003.

Timeline

Journey Expert (Senior Business Analyst, Perm-FT)

ANZ Bank
01.2016 - Current

Senior Business Analyst (Consultant Via Infosys)

DBS Bank
01.2015 - 12.2015

Business Analyst (Consultant via TCS)

ING Bank
01.2014 - 01.2015

Business Analyst (Consultant via TCS)

American Express
01.2011 - 01.2014

Business Analyst (Consultant via TCS)

Deutsche bank
07.2007 - 12.2010

MBA in Finance -

SIES College of Management Studies

Bachelor of Technology(B.Tech) -

Dehradun Institute of Technology

Similar Profiles

CREATE PROFILE
DHRUV PATHAK