DHRUV UKANI
Summary
Passionate Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Accustomed to adhering to company standards, and treating all customers with kindness and hospitality that they deserve, as well as identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with an outstanding knowledge of the customer service industry. Friendly, well organized, and adept in service solutions. Proven ability to establish and maintain excellent communication and relationships with clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Restaurant Employee
Souvlaki GR
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Team Member (FOH)
Nando's Hoppers Crossing
09.2022 - 05.2023
- Helped to increase customer return rates by providing excellent customer service at all times including peak hours
- Worked to achieve high customer satisfaction rates by providing optimal customer service along with providing a great meal on time for the customers to enjoy
- Brought forth excellent customer service skills and a commitment to customer satisfaction in order to constantly grow and adapt to new and tougher situations
- Provided timely responses to customer inquiries and requests, resulting in an increase in customer satisfaction
- Multitasking on a daily basis to not only manage making orders but also providing constant assistance on the floor every shift to ensure customer satisfaction does not go down
- Created customer service reports that provided key insights into customer preferences and behaviours by asking them a few questions after their meal
Education
Certificate II Security Operations -
Knights Collage
Sunshine, VIC03.2023
Tarneit Senior Collage Melbourne
02.2022
High School Diploma -
Auburn High School
Hawthorn East, VIC12.2020
Skills
- Fast Learner
- Adaptability
- Decision Making
- Time Management
- Communication
- Customer Service
- Ability to Work in a Team
- Leadership Skills
- Ability to Multitask
Hobbies and Interests
- Listening To music
- Play instruments
- Playing games
- Going out with Friends and family
- Travel
- Learning a range of new things to constantly improve myself.
Languages
Hindi
Gujarati
English
Personal Information
- Place of Birth: India, Mumbai
- Date of Birth: 19/10/2004
- Nationality: Indian
References
References available upon request
Timeline
Restaurant Employee
Souvlaki GR
09.2023 - Current
Team Member (FOH)
Nando's Hoppers Crossing
09.2022 - 05.2023
Certificate II Security Operations -
Knights Collage
Tarneit Senior Collage Melbourne
High School Diploma -
Auburn High School
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