Disha Kundra
Berwick,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Essentials
2024.01 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Utilized advanced analytics tools to monitor ad performance against KPIs, adjusting strategies as needed for optimal results.
Kitchen Hand
Garden Cafe Olinda
2023.09 - 2023.12
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
Education
Bachelor of Engineering(Honours) - Civil Engineering
Monash University
Melbourne, VICSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
Accomplishments
- Marketing Officer for Women in Engineering at Monash University
- Vice President of Women in Civil Resources Environmental Engineering (CREE)
Certification
- Alison Elderly Care and Caring for the Disabled
- Food Safety
Languages
English
Punjabi
Hindi
German
Projects
Bridge Building Project
- Developed structural designs using SolidWorks.
- Reduced bridge weight by incorporating string elements.
- Utilized Cura Slicer for 3D printing the bridge components.
- Ensured structural integrity and resistance to buckling.
Solar-Powered Specimen Tank Project
- Designed a specimen tank for preservation and enhancing cultural and educational experiences.
- Developed a sump section to optimize tank functionality.
References
Dhruv Gautam
Email: gautamdhruv322@gmail.com
Phone: 0480234494
Gurpreet Kaur Luthra
Email: gurpreetkaurluthra46@gmail.com
Phone: 0426801035
Timeline
Customer Service Representative
Home Essentials
2024.01 - Current
Kitchen Hand
Garden Cafe Olinda
2023.09 - 2023.12
Bachelor of Engineering(Honours) - Civil Engineering
Monash University
- Alison Elderly Care and Caring for the Disabled
- Food Safety
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