Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DHRUVI PATEL

Tarneit,VIC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

OTR
Melbourne, VIC
08.2023 - Current
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Handled customer inquiries, payments and service requests.
  • Operated fuel pumps by adhering to strict safety protocols to avoid burns and mishaps.
  • Verified ages for customers purchasing tobacco products, lottery tickets and alcoholic beverages.
  • Collected cash from customers and made change or charged purchases to clients credit cards.
  • Handled sales of prepared food, groceries and related items.
  • Wiped down counters and swept floors to maintain clean, organized store.
  • Checked water, antifreeze and washer fluid levels and replenished if low.

Door Sales Representative

Solar Miner
Melbourne, VIC
04.2021 - 08.2024
  • Assessed customer needs through detailed questioning and presented products to fill those requirements.
  • Collaborated with team to develop effective, winning sales strategies.
  • Responded to inquiries from potential customers via email and telephone.
  • Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
  • Developed expertise in renewable energy and smart home products to better serve customers' needs and promote products.

Customer Service Cashier

Liberty Oil
Windsor Gardens , SA
04.2022 - 10.2023
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Informed customers of in-store promotions or pricing specials.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.

Customer Service Representative

Yankees Burger Bar
Adelaide, SA
10.2022 - 08.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Monitored workers and reviewed completed work for proper performance.
  • Presented and explained work orders to team.

Customer Service Representative

FASTA PASTA
Hillcrest, SA
05.2022 - 12.2022
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Managed portion control using correct utensils during preparation and plating.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cleaner Supervisor

Spotless
Melbourne, VIC
12.2020 - 08.2022
  • Practiced safe work habits and wore protective safety equipment.
  • Verified each completed room against standard plans to maintain consistency.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Education

Dimpoma COMPUTER ENGINNERING - Engineering

VPMP Polytechnic
Gandhinagar, Gujarat
01.2016

Bachelor of Information Technology - Engineering

Torrens University Australia
Adelaide, SA

Skills

  • Calm and Professional Under Pressure
  • Translation and Interpretation Services
  • POS Systems and Ordering Platforms
  • Customer Service
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Multitasking and Prioritization
  • High-Energy Attitude
  • Store Maintenance

Certification

  • Licensed [BAR Handling] - [RSA]

Timeline

Customer Service Representative

OTR
08.2023 - Current

Customer Service Representative

Yankees Burger Bar
10.2022 - 08.2023

Customer Service Representative

FASTA PASTA
05.2022 - 12.2022

Customer Service Cashier

Liberty Oil
04.2022 - 10.2023

Door Sales Representative

Solar Miner
04.2021 - 08.2024

Cleaner Supervisor

Spotless
12.2020 - 08.2022

Dimpoma COMPUTER ENGINNERING - Engineering

VPMP Polytechnic

Bachelor of Information Technology - Engineering

Torrens University Australia

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