DHRUVIBEN MODI
ADELAIDE,SA
Summary
Resourceful Store Team Member with background in retail and customer service. Demonstrated strength in maintaining store cleanliness, stocking shelves, and processing transactions accurately. Skilled in fostering positive relationships with customers to promote customer satisfaction and loyalty. Proven impact on enhancing store operations and contributing to team success.
Overview
1
1
year of professional experience
Work History
Store Team Member
IGA SUPERMARKET
ADELAIDE, SA
05.2025 - 02.2026
- Provided exceptional customer service to enhance shopping experience.
- Greeted customers and provided excellent customer service.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Resolved customer complaints to ensure satisfaction and maintain store reputation.
- Processed returns and exchanges according to company policy.
- Maintained cleanliness and safety standards throughout the store.
- Processed customer transactions at cash register, ensuring accuracy and minimizing wait times.
- Contributed to weekly team meetings, sharing insights to enhance customer service strategies.
- Adhered to all company policies regarding customer service standards.
Restaurant Team Member
CRUST PIZZERIA
ADELAIDE, SA
02.2025 - 06.2025
- Provided excellent customer service by promptly addressing inquiries and concerns, enhancing customer satisfaction.
- Operated point-of-sale system to process customer orders efficiently.
- Processed payments accurately and efficiently using POS system.
- Prepared and assembled pizzas according to customer specifications.
- Maintained cleanliness and organization of kitchen and dining areas, ensuring a welcoming environment for customers.
- Followed food safety guidelines to ensure quality and hygiene standards.
- Monitored expiration dates on food products and replaced expired items to uphold food safety standards.
Education
Master of Science - Microbiology
SANKALCHAND PATEL UNIVERSITY
VISNAGAR,GUJARAT06-2024
Bachelor of Science - Microbiology
SANKALCHAND PATEL UNIVERSITY
VISNAGAR,GUJARAT06-2022
Skills
- Point-of-sale operation
- Cash handling
- Food safety
- Food compliance
- Inventory management
- Customer service
- Customer engagement
- Team collaboration
- Quality assurance
- Workplace safety
- Written communication
- Goal driven
- Customer friendliness
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Store Team Member
IGA SUPERMARKET
05.2025 - 02.2026
Restaurant Team Member
CRUST PIZZERIA
02.2025 - 06.2025
Master of Science - Microbiology
SANKALCHAND PATEL UNIVERSITY
Bachelor of Science - Microbiology
SANKALCHAND PATEL UNIVERSITY