Dhruvika Halai

Key responsibilities

• Responded to customer inquiries both in-person and via phone, aiding and information regarding application processes.
• Drafted and replied to emails, ensuring clear communication and timely responses to customer requests.
• Handled customer application forms, ensuring accurate completion, proper documentation, and obtaining necessary signatures.
• Performed data entry into Excel sheets, maintaining and updating customer records with high accuracy.
• Updated and maintained records of customer applications and followed up on pending submissions.
• Assisted with Indian Consulate applications and government-related processes.
• Photocopied, scanned, and edited documents as required, ensuring high-quality copies and organized records.
• Handled general office duties, including preparing and dispatching posts.
• Communicated fluently in English, Gujarati, and Hindi to cater to a diverse customer base.
• Utilized advanced computer skills, including proficiency in Microsoft Outlook and Excel, for daily tasks and communication.

Achievements

• Streamlined the customer application process by creating a tracking system in Excel, reducing follow-up delays by 30% and improving processing efficiency.
• Identified and corrected recurring form errors submitted by clients, leading to a 20% drop in rejected or delayed applications by consulate staff.
• Took the initiative to translate and simplify complex application instructions into Gujarati and Hindi, improving understanding for non-English-speaking clients.
• Volunteered to train a new team member on office systems and consular procedures, reducing their onboarding time by half.

Key Responsibilities

• Provided customer service, managed POS transactions, restocked merchandise, and supported daily administrative and cash reconciliation tasks.
• Key responsibilities
• Re-stock, arrange and organize merchandize on the shelves
• Reconcile cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Process POS transactions, including cash and credit purchases
• Assisting with administrative duties

Achievements

• Identified and resolved recurring cash drawer discrepancies, leading to a 100% error-free record across consecutive shifts and improved end-of-day reconciliation.

Key responsibilities

• Planning daily duties and tasks for the office staff such as organizing group to field marketing.
• Follow-ups with customers on orders and pending payments.
• Preparing draft letters and sending emails to staff members and customers for necessary follow-ups.
• Ensuring the entries of record for sales and stock are accurate and monitoring staff performance on daily duties.
• Solving customers' problems and advising them on the right product for their needs. Also, asking for customers' feedback and trying to improve the customer attendance services.
• Ensuring the monthly accounting files are ready for filing returns.

Achievements

• Implemented a streamlined task scheduling system that improved staff productivity and ensured all monthly accounting files were completed ahead of deadlines.