Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DHRUWANK MEENA

HAWTHORN,VIC

Summary

Dynamic professional with a proven track record at Mitsubishi UFJ Financial Group, excelling in customer relationship management and operations management. Adept at maximizing productivity and resolving complex issues, I leverage effective communication and decision-making skills to drive business success and enhance customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Officer

Mitsubishi UFJ Financial Group, Inc.
Melbourne, VIC
11.2022 - 11.2024
  • Identified customer needs and resolved issues while providing accurate product information.
  • De-escalated customer concerns, maintaining calm and friendly demeanor.
  • Managed high-volume inquiries daily to meet productivity and performance targets.

Business Manager

Sourabh pty ltd.
Clayton
11.2022 - Current
  • Managed the day-to-day operations of the business including scheduling resources, monitoring workflow and ensuring deadlines are met
  • Maximized company revenue by implementing productivity benchmarks across all departments.

Operations crew

Formula 1
Melbourne
06.2019 - Current
  • Managed a bar and handled the stock.

Marketing Manager

Group Futurista
Jaipur
11.2018 - Current
  • Managed the marketing team as an intern
  • Made close to close important sales.

Team Member

7-Eleven
ST Kilda, VIC
06.2019 - 02.2025
  • Developed strong interpersonal skills through face-to-face interactions with customers
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner
  • Developed effective listening skills while interacting with customers over the phone or via email.

Crew Member

Schnitz
Melbourne, VIC
10.2018 - 06.2019
  • Demonstrated ability to work independently as well as collaboratively with other team members
  • Maintained an organized work area to ensure efficient operations.

Education

Graduate Diploma - Light Vehicle Mechanical Technology

Barkly International
Melbourne, VIC
11-2024

Bachelors of Business - Sports Management

Deakin University
Melbourne, Australia
10.2023

Grade 12 -

Neerja Modi School
Jaipur, India
05-2018

Skills

  • MS Excel
  • Decision making
  • Responsible service of alcohol (RSA)
  • Operations management
  • Effective communication
  • Executive support
  • Business development
  • Customer relationship management
  • Marketing management
  • Project management

References

References available upon request.

Timeline

Customer Service Officer

Mitsubishi UFJ Financial Group, Inc.
11.2022 - 11.2024

Business Manager

Sourabh pty ltd.
11.2022 - Current

Team Member

7-Eleven
06.2019 - 02.2025

Operations crew

Formula 1
06.2019 - Current

Marketing Manager

Group Futurista
11.2018 - Current

Crew Member

Schnitz
10.2018 - 06.2019

Graduate Diploma - Light Vehicle Mechanical Technology

Barkly International

Bachelors of Business - Sports Management

Deakin University

Grade 12 -

Neerja Modi School

Similar Profiles

CREATE PROFILE
DHRUWANK MEENA