Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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DHRUWANK Meena

HAWTHORN,VIC

Summary

Results-driven and adaptable professional with a strong background in marketing management, operations, and customer service across global organizations including Group Futurista, MUFG, and Formula 1. Equipped with a Bachelor’s in Sports Management and a Graduate Diploma in Mechanical Technology, I bring a unique mix of strategic thinking and hands-on execution. Proven ability to lead teams, drive customer engagement, manage events, and implement process improvements that enhance productivity and customer satisfaction. Recognized for strong communication, decision-making, and leadership skills in fast-paced, high-stakes environments.

Overview

7
7
years of professional experience

Work History

Customer Service Officer

MUFG Pensions & Market Services (Link Group)
11.2022 - 03.2023
  • Administrative Support & Compliance: Managed operational tasks, including allocating contributions and benefit payments to member accounts, ensuring accuracy and compliance with regulatory standards
  • Financial Transactions & Claims Processing: Processed claims money and financial transactions using Aspire, ensuring timely and precise fund allocation.
  • Workflow Automation & CRM: Utilised Pega to manage client interactions, track case progress, and automate administrative tasks, improving operational efficiency by 15%.
  • Compliance & Record Management: Verified client identity through GreenID and maintained secure documentation using RM8/HP Records for audits and compliance checks.
  • Process Improvement & Reporting: Identified inefficiencies in workflows, supported process improvements, and maintained Excel spreadsheets for accurate tracking and reporting of claims and payments.

Business Manager

Sourabh Pty Ltd.
11.2022 - Current
  • Led strategic initiatives to enhance operational efficiency, resulting in noticeable improvements in team productivity and project delivery times.
  • Developed a customer feedback system to gather insights, driving actionable changes that elevated client satisfaction and loyalty.
  • Analyzed financial reports to identify cost-saving opportunities, implementing measures that contributed to substantial growth in profit margins.

Patron Service Officer

Formula 1 Australian Grand Prix
06.2019 - Current
  • Provided front-line customer service to thousands of event patrons across multiple high-traffic zones at Albert Park
  • Delivered accurate event information, directions, and assistance in a fast-paced, high-pressure environment
  • Supported access control operations, including ticket scanning and entry management
  • Monitored crowd movement to ensure patron safety and smooth flow during peak times
  • Liaised with security and event staff to report incidents and resolve issues efficiently
  • Demonstrated strong communication, teamwork, and problem-solving skills in a large-scale international sporting event

Team Member

7-Eleven
06.2019 - 02.2025
  • Developed strong interpersonal skills through face-to-face interactions with customers
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner
  • Developed effective listening skills while interacting with customers over the phone or via email.
  • Operated cash register efficiently, processing transactions accurately to ensure smooth operations.

Marketing Manager

Group Futurista
11.2018 - 11.2022
  • Planned and executed comprehensive B2B marketing strategies for international tech summits and virtual conferences across fintech, AI, cybersecurity, and digital transformation sectors
  • Managed multi-channel campaigns (email, social media, SEO, paid ads) to drive lead generation, brand engagement, and event registrations
  • Created and coordinated promotional content, including emailers, speaker announcements, landing pages, and social media posts
  • Analyzed campaign data and KPIs using tools like Google Analytics and CRM dashboards to optimize performance and improve ROI
  • Built and maintained relationships with media partners, influencers, and sponsors to expand event visibility and reach
  • Collaborated cross-functionally with sales, content, and design teams to ensure consistent brand messaging and campaign alignment
  • Oversaw event marketing calendars, budgets, and timelines across multiple projects simultaneously

Education

Graduate Diploma - Light Vehicle Mechanical Technology

Barkly International
Melbourne, VIC
11.2024

Bachelors of Business - Sports Management

Deakin University
10.2023

Grade 12 - undefined

Neerja Modi School
05.2018

Skills

  • Soft Skills: Adaptable Negotiation & Persuasion, Crisis Management, Detail oriented, Leadership, Communication, Team Player, Problem- Solving, Multitasker, Multilingual, Strategy & Planning, Customer Relationship Management, Client Engagement
  • Hard Skills: Cost Estimation, Procurement, Risk Management, Lean Manufacturing, Continuous Improvement, Inventory Optimization, Third-Party Logistics (3PL), Contract Administration & Negotiations, Estimation, Financial Reporting

Hobbies and Interests

sports (Formula 1, soccer, cricket, NBA), Music, DJ, Gym

Timeline

Customer Service Officer

MUFG Pensions & Market Services (Link Group)
11.2022 - 03.2023

Business Manager

Sourabh Pty Ltd.
11.2022 - Current

Patron Service Officer

Formula 1 Australian Grand Prix
06.2019 - Current

Team Member

7-Eleven
06.2019 - 02.2025

Marketing Manager

Group Futurista
11.2018 - 11.2022

Bachelors of Business - Sports Management

Deakin University

Grade 12 - undefined

Neerja Modi School

Graduate Diploma - Light Vehicle Mechanical Technology

Barkly International
DHRUWANK Meena