Dhwani Shrestha
NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
I bring a unique blend of youthful energy and a strong work ethic to any team. Energetic, motivated, and engaging, I thrive on the excitement of meeting new people and delivering exceptional customer service to each individual. With a confident demeanour, I take pride in my ability to style customers and introduce them to new products, enhancing their shopping experience. My comfort zone is in a bustling store environment where I can channel my positivity and fun-loving attitude into creating a welcoming and enjoyable atmosphere. I am well-versed in self-motivation and thrive in fast-paced settings. My experience working in teams and meeting tight deadlines has honed my ability to collaborate effectively and stay composed under pressure.
Overview
2
2
years of professional experience
Work History
Customer Service
Boost Juice Penrith
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Social Media Content Creator
Art of Smart
- Managed content across multiple platforms for widest audience reach.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Promoted and marketed works through social media platforms.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Produced original, creative content for promotional advertisements and marketing materials.
Teaching
CS Education St Marys
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Graded and evaluated student assignments, papers, and course work.
Teaching And Marking Papers
Pre-Uni Baulkham Hills
Assistant teacher
Kumon Education
Receptionist
Kumon Education
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Volunteering
George Street Dental Care
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled and confirmed patient appointments.
Assistant Dance Teacher
Bollywood Dance School Australia
01.2018 - 01.2020
Education
High School Diploma -
Parramatta High School
10.2023
Skills
- Decision-Making
- Excellent Communication
- Analytical and Critical Thinking
- Multitasking
- Excellent Communication Abilities
- Social Media Promotion
Awards
School Captain 2023 Social justice and community service award Social Justice League Representative Dance Captain Member of School Representative Council Award for service to school and community
Timeline
Assistant Dance Teacher
Bollywood Dance School Australia
01.2018 - 01.2020
Customer Service
Boost Juice Penrith
Social Media Content Creator
Art of Smart
Teaching
CS Education St Marys
Teaching And Marking Papers
Pre-Uni Baulkham Hills
Assistant teacher
Kumon Education
Receptionist
Kumon Education
Volunteering
George Street Dental Care
High School Diploma -
Parramatta High School
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