Dhyana Mincarone
Biggera Waters Gold Coast,QLD
Summary
Proven administrator with a track record of enhancing office efficiency and customer satisfaction at Centro Desportivo Cultural Aragua. Expert in data entry and customer service, adept at maintaining confidentiality and streamlining document management. Achieved a significant improvement in communication efficiency and project completion, demonstrating strong organizational and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Board Culture
Gold Coast
09.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist
Palm Beach Spa
Gold Coast, QLD
06.2020 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Administrator
Centro Desportivo Cultural Aragua
Florianopolis Brazil
07.2012 - 05.2014
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Led transition to paperless office, reducing operational costs and environmental impact.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Diploma - Business
Entrepreneur Education
Surfers Paradise, QLD03.2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
Timeline
Administrative Assistant
Board Culture
09.2022 - 05.2023
Receptionist
Palm Beach Spa
06.2020 - 05.2022
Administrator
Centro Desportivo Cultural Aragua
07.2012 - 05.2014
Diploma - Business
Entrepreneur Education