Di Ge
Melbourne,VIC
Summary
Courteous Passenger Service Agent boasting 12 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
13
13
years of professional experience
Work History
Ground Handler
Melbourne Jet Base
02.2024 - Current
- Stocked aircraft cabins with necessary equipment and supplies.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Provided exceptional customer service, addressing passenger inquiries and resolving concerns efficiently.
Operations Manager
Platinum Business Aviation Centre
03.2022 - 12.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Ground Handler
Melbourne Jet Base
04.2017 - 02.2022
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Stocked aircraft cabins with necessary equipment and supplies.
Ground Handling Manager
Beijing Deer Jet
03.2015 - 11.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Ground Handler
Noveir Aviation
03.2012 - 11.2014
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Stocked aircraft cabins with necessary equipment and supplies.
- Provided exceptional customer service, addressing passenger inquiries and resolving concerns efficiently.
Education
BBA - UK And USA Language And Culture
Musashino University
Japan02.2012
Skills
- Dangerous Goods Handling
- Aircraft Marshalling
- Ramp operations
- Ground Support Equipment
- Passenger Assistance
- Aircraft towing
- Baggage handling
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Ground Handler
Melbourne Jet Base
02.2024 - Current
Operations Manager
Platinum Business Aviation Centre
03.2022 - 12.2023
Ground Handler
Melbourne Jet Base
04.2017 - 02.2022
Ground Handling Manager
Beijing Deer Jet
03.2015 - 11.2016
Ground Handler
Noveir Aviation
03.2012 - 11.2014
BBA - UK And USA Language And Culture
Musashino University
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