Di Zhang
Mascot
Summary
Dedicated and personable professional with a strong background in customer service across hospitality and luxury retail. Known for exceptional communication skills, attention to detail, and a passion for delivering outstanding customer experiences. Now seeking to transition from technology into the banking sector as a Customer Banking Specialist, bringing a customer-first mindset.
Overview
8
8
years of professional experience
Work History
Web Developer
AL Engineering Consulting
08.2023 - Current
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Adhered to SEO best practices while designing sites.
Web Developer
Oscar Wylee
11.2022 - 05.2023
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Collaborated with in-house web designers to create sleek and innovative UI design.
Self Employed
Ace Ice Cream
01.2021 - 10.2022
Sales Professional
Tiffany&Co.
10.2018 - 01.2021
- Sales Execution
- Customer Communication and Development
- Customer Service
- Merchandise Support
- System Administration
Store Supervisor
Chatime
08.2017 - 09.2018
- Screening, interviewing, hiring and training store staff.
- Overseeing drink preparation, presentation and storage to ensure compliance with food health and safety regulations.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner
Education
Bachelor of Computer Science -
The University of Sydney
Sydney, NSW11-2021
Skills
- Cash handling and management
- Data processing
- Sales tactics
- Customer relationship management
- Customer service
- Attention to detail
- Problem Solving
- Communication
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working
Timeline
Web Developer
AL Engineering Consulting
08.2023 - Current
Web Developer
Oscar Wylee
11.2022 - 05.2023
Self Employed
Ace Ice Cream
01.2021 - 10.2022
Sales Professional
Tiffany&Co.
10.2018 - 01.2021
Store Supervisor
Chatime
08.2017 - 09.2018
Bachelor of Computer Science -
The University of Sydney
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