Diah Suzuki
Brisbane,QLD
Summary
Eight years of experience in managing household operations, including planning activities and coordinating school logistics. Proven ability to volunteer effectively in educational settings, contributing to events and supporting students. Previous professional background includes IT support, retail, sales, and management, with a strong reputation and lasting relationships in the workplace. Bilingual in English and Indonesian, with conversational proficiency in Japanese, demonstrating adaptability and eagerness to learn.
Overview
14
14
years of professional experience
Work History
Technical Support
Apple Inc.
Sydney Flagship store & Chatswood Chase Store, NSW
2015.11 - 2017.01
- Resolved customer complaints professionally, ensuring high satisfaction and repeat business.
- Facilitated troubleshooting for software and hardware issues, aiding customers and colleagues effectively.
- Managed administration tasks, including stock counts and warehouse duties.
- Conducted nearly 800 quarterly troubleshooting sessions, achieving a 75% Net Promoter Score.
Sales & Assistant Manager
Blooms Design
Queen Victoria Building Sydney, NSW
2008.03 - 2015.11
- Accumulated six years of fashion retail experience at a prestigious Sydney clothing store.
- Executed stocktaking and cash handling, ensuring accurate financial management.
- Resolved customer complaints and disputes professionally, enhancing customer satisfaction.
- Managed store operations every Sunday, overseeing opening and closing procedures.
Waitress/Kitchen Staff
Edgewater Hotel
Devonport, TAS
2007.09 - 2008.03
- Provided exceptional service as waitress at Edge Water Hotel.
- Efficiently took orders and served food and beverages to customers.
- Operated cash register with accuracy in transactions and reporting.
- Trained new staff on customer service protocols and operational procedures.
Waitress/Assistant Kitchen Staff Member
Takasu Snow Park (岐阜県)
Gifu Prefecture, Japan
2006.12 - 2007.03
- Handled food preparation and service at busy ski resort in Gifu prefecture.
- Maintained cleanliness of hall tables to enhance dining experience.
- Communicated effectively in Japanese with customers and staff to ensure satisfaction.
Additional Experience
Woolworths
Devonport, TAS
2003.06 - 2006.11
- Operated cash registers with accuracy to ensure efficient transactions.
- Stacked products on shelves to maintain organized displays.
Education
Bachelor of Arts - Japanese Studies & Social Science
University of New South Wales
Sydney, NSW2014-11
Some College (No Degree) - Certificate III in Tourism (Retail Travel) & Diploma
Ultimo TAFE
Sydney2009-11
High School Diploma -
Devonport High School
Tasmania2006-12
Skills
- Customer service
- Technical troubleshooting
- Cash handling
- Inventory management
- Point of sale systems
- Relationship management
- Store operations
- Product merchandising
- Conflict resolution
- Attention to detail
- Technical support
- Training and mentoring
- Technical support escalation
- Technical support triage
Languages
Japanese
Professional
Indonesian
Full Professional
Accomplishments
- Japan Foundation Best Music Video and Creativity of the 2013 Video Matsuri Award
- Tasmania Customer Service Award 2008
References
References available upon request.
Timeline
Technical Support
Apple Inc.
2015.11 - 2017.01
Sales & Assistant Manager
Blooms Design
2008.03 - 2015.11
Waitress/Kitchen Staff
Edgewater Hotel
2007.09 - 2008.03
Waitress/Assistant Kitchen Staff Member
Takasu Snow Park (岐阜県)
2006.12 - 2007.03
Additional Experience
Woolworths
2003.06 - 2006.11
Bachelor of Arts - Japanese Studies & Social Science
University of New South Wales
Some College (No Degree) - Certificate III in Tourism (Retail Travel) & Diploma
Ultimo TAFE
High School Diploma -
Devonport High School