Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Diah Suzuki

Brisbane,QLD

Summary

Eight years of experience in managing household operations, including planning activities and coordinating school logistics. Proven ability to volunteer effectively in educational settings, contributing to events and supporting students. Previous professional background includes IT support, retail, sales, and management, with a strong reputation and lasting relationships in the workplace. Bilingual in English and Indonesian, with conversational proficiency in Japanese, demonstrating adaptability and eagerness to learn.

Overview

14
14
years of professional experience

Work History

Technical Support

Apple Inc.
Sydney Flagship store & Chatswood Chase Store, NSW
11.2015 - 01.2017
  • Resolved customer complaints professionally, ensuring high satisfaction and repeat business.
  • Facilitated troubleshooting for software and hardware issues, aiding customers and colleagues effectively.
  • Managed administration tasks, including stock counts and warehouse duties.
  • Conducted nearly 800 quarterly troubleshooting sessions, achieving a 75% Net Promoter Score.

Sales & Assistant Manager

Blooms Design
Queen Victoria Building Sydney, NSW
03.2008 - 11.2015
  • Accumulated six years of fashion retail experience at a prestigious Sydney clothing store.
  • Executed stocktaking and cash handling, ensuring accurate financial management.
  • Resolved customer complaints and disputes professionally, enhancing customer satisfaction.
  • Managed store operations every Sunday, overseeing opening and closing procedures.

Waitress/Kitchen Staff

Edgewater Hotel
Devonport, TAS
09.2007 - 03.2008
  • Provided exceptional service as waitress at Edge Water Hotel.
  • Efficiently took orders and served food and beverages to customers.
  • Operated cash register with accuracy in transactions and reporting.
  • Trained new staff on customer service protocols and operational procedures.

Waitress/Assistant Kitchen Staff Member

Takasu Snow Park (岐阜県)
Gifu Prefecture, Japan
12.2006 - 03.2007
  • Handled food preparation and service at busy ski resort in Gifu prefecture.
  • Maintained cleanliness of hall tables to enhance dining experience.
  • Communicated effectively in Japanese with customers and staff to ensure satisfaction.

Additional Experience

Woolworths
Devonport, TAS
06.2003 - 11.2006
  • Operated cash registers with accuracy to ensure efficient transactions.
  • Stacked products on shelves to maintain organized displays.

Education

Bachelor of Arts - Japanese Studies & Social Science

University of New South Wales
Sydney, NSW
11-2014

Some College (No Degree) - Certificate III in Tourism (Retail Travel) & Diploma

Ultimo TAFE
Sydney
11-2009

High School Diploma -

Devonport High School
Tasmania
12-2006

Skills

  • Customer service
  • Technical troubleshooting
  • Cash handling
  • Inventory management
  • Point of sale systems
  • Relationship management
  • Store operations
  • Product merchandising
  • Conflict resolution
  • Attention to detail
  • Technical support
  • Training and mentoring
  • Technical support escalation
  • Technical support triage

Languages

Japanese
Professional
Indonesian
Full Professional

Accomplishments

  • Japan Foundation Best Music Video and Creativity of the 2013 Video Matsuri Award
  • Tasmania Customer Service Award 2008

References

References available upon request.

Timeline

Technical Support

Apple Inc.
11.2015 - 01.2017

Sales & Assistant Manager

Blooms Design
03.2008 - 11.2015

Waitress/Kitchen Staff

Edgewater Hotel
09.2007 - 03.2008

Waitress/Assistant Kitchen Staff Member

Takasu Snow Park (岐阜県)
12.2006 - 03.2007

Additional Experience

Woolworths
06.2003 - 11.2006

Bachelor of Arts - Japanese Studies & Social Science

University of New South Wales

Some College (No Degree) - Certificate III in Tourism (Retail Travel) & Diploma

Ultimo TAFE

High School Diploma -

Devonport High School

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Diah Suzuki