Diala Elazzi
Peakhurst Heights,NSW
Summary
Experienced in customer relationship management, consistently surpassing financial targets, adept at problem-solving. Strong communicator with emphasis on delivering exceptional customer service and effective time management. Known for reliability, ethics, and meticulous attention to detail.
Versatile Commercial Banking Relationship Manager proficient in job-related software paired with over 25 years of experience cross-selling banking services and networking with professionals in community to bring new business to bank. Expertise in relationship management and account management. Team-oriented leader possessing strong focus on employee relations and team building.
Proven history in managing commercial banking relationships and fostering client satisfaction. Demonstrated ability to develop customized financial solutions and support business growth. Successfully utilized strategic planning and negotiation skills to enhance client portfolios and drive profitability.
Overview
28
28
years of professional experience
Work History
Mortgage Broker
Yellow Brick Road
05.2024 - Current
- Assisting clients with mortgage applications and approvals
- Providing financial advice and structuring mortgage deals
- Maintaining relationships with clients and lenders
Premium Broker Senior Business Banking Manager
Australia and New Zealand Banking Group Limited
01.2015 - 03.2024
- Managed loan portfolios and ensured regulatory compliance
- Prepared credit memorandums and resolved client issues
- Negotiated loan terms and maintained client relationships
- Collaborated with team members and attended networking events
- Optimized lead generation efforts through targeted outreach and effective networking at industry events.
- Developed strategic partnerships with key industry players for mutual growth and success.
Commercial and Asset Finance BDM
Australia and New Zealand Banking Group Limited
01.2011 - 01.2012
- Prospected new clients and developed industry relationships
- Generated leads through networking and cold calling
- Promoted products at various events
- Participated in industry conferences, staying up-to-date on the latest trends and developments to provide informed advice to clients.
- Managed a team of brokers, ensuring consistent performance and adhering to company policies and procedures.
- Established strong referral network by cultivating lasting relationships with industry professionals who provided valuable leads.
Business Banking Manager
Australia and New Zealand Banking Group Limited
01.2008 - 01.2011
- Managed 150 clients with a lending limit of $500,000
- Grew business through new customer acquisition and cross-selling
- Structured deals and maximized income through various financial products
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Increased client satisfaction by providing tailored financial solutions and personalized banking services.
Branch Manager
Australia and New Zealand Banking Group Limited
01.2004 - 01.2007
- Planned branch targets and managed staff
- Ensured compliance and processed home loans
- Handled customer complaints and networked with local businesses
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Submitted loan applications to underwriter for verification and recommendation.
Senior Sales Consultant
Australia and New Zealand Banking Group Limited
01.2003 - 01.2004
- Managed staff and prepared for audits
- Processed various loans and handled customer complaints
- Conducted staff performance reviews and training
Sales Consultant
Australia and New Zealand Banking Group Limited
01.2002 - 01.2003
- Opened and closed accounts, handled international transactions
- Achieved sales targets and maintained product knowledge
Commercial Teller/Teller
Australia and New Zealand Banking Group Limited
01.1997 - 01.2001
- Delivered high customer service, serviced ATMs, and balanced ledgers
- Referred sales opportunities
Education
Certification 4 - Finance and Mortgage Broking
Kaplan
Tier 2 Accreditation -
Deakin Prime
Certificate III - Financial Services
Deakin Prime
Long Range Operator Certificate of Proficiency -
Australian Maritime College
04.2024
Skills
- Commercial Loan Expertise
- Customer Engagement
- Effective Time Management
- Contract Negotiation
- Investment Portfolio Management
- Cash Flow Forecasting
- Cross-Selling Strategies
- Networking Proficiency
- Client Retention
- Loan Structuring
- Strong Relationship Building with Key Stakeholders
- Reliable networking
- Relationship management
- Stakeholder management
References
Available upon request
Personal Information
Date of Birth: 04/12/78
Timeline
Mortgage Broker
Yellow Brick Road
05.2024 - Current
Premium Broker Senior Business Banking Manager
Australia and New Zealand Banking Group Limited
01.2015 - 03.2024
Commercial and Asset Finance BDM
Australia and New Zealand Banking Group Limited
01.2011 - 01.2012
Business Banking Manager
Australia and New Zealand Banking Group Limited
01.2008 - 01.2011
Branch Manager
Australia and New Zealand Banking Group Limited
01.2004 - 01.2007
Senior Sales Consultant
Australia and New Zealand Banking Group Limited
01.2003 - 01.2004
Sales Consultant
Australia and New Zealand Banking Group Limited
01.2002 - 01.2003
Commercial Teller/Teller
Australia and New Zealand Banking Group Limited
01.1997 - 01.2001
Certification 4 - Finance and Mortgage Broking
Kaplan
Tier 2 Accreditation -
Deakin Prime
Certificate III - Financial Services
Deakin Prime
Long Range Operator Certificate of Proficiency -
Australian Maritime College
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