Diali Kemp
Inala,QLD
Summary
I am a bubbly, approachable, friendly and reliable customer service employee, offering strong multitasking, problem-solving, and communication skills. As well as being quick on my feet, I have strengths around promotion of products with the goal to best help the customer find exactly what they're looking for. I am successful at upselling target items and giving customers positive experiences to drive loyalty and repeat business. I can match and provide customers with the store's products to give them the best in-store experience.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier, Food Preparation
Her Dessert
03.2023 - Current
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash and card transactions to complete customer purchases.
- Prepared and cleaned the work space while cooking a variety of desserts, each with different fillings.
- Calculated the number of Desserts i would need to cook at a time to adequately meet the stores requirements.
Education
No Degree -
Indooroopilly State High School
Indooroopilly, QLD12.2025
Skills
- Preparing and selling a variety of hot desserts
- Interacting with customers in a bubbly, friendly tone and manner
- Quick on my feet to be able to calmly take care of customers and products at the same time
- Working with my co-workers to efficiently resolve issues
- Able to rapidly learn and memorise a variety of products in order to serve and prepare products effectively
- Strong working memory
- Respond positively to feedback and incorporate it back into my workplace knowledge and practice
Timeline
Customer Service Cashier, Food Preparation
Her Dessert
03.2023 - Current
No Degree -
Indooroopilly State High School
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