Dian Meng
Summary
Dynamic Executive Assistant with a proven track record at Brisbane Marriott Hotel, enhancing guest loyalty through exceptional service and problem-solving skills. Adept in office management and scheduling, I contributed to strategic planning and improved customer satisfaction, showcasing my ability to anticipate needs and drive positive outcomes.
Overview
12
12
years of professional experience
Work History
Executive Assistant
Brisbane Marriott Hotel
10.2008 - 10.2020
- Contributed to increased guest loyalty by promptly addressing concerns and resolving issues during their stay.
- Provided exceptional customer service, leading to positive reviews and recommendations from guests.
- Assisted management with compiling reports on lounge usage statistics for strategic planning purposes.
- Enhanced customer satisfaction by providing personalized assistance and anticipating guest needs.
- Managed inventory control for food and beverage items, minimizing waste while maintaining adequate stock levels.
- Participated in ongoing professional development opportunities to maintain industry knowledge and best practices within hospitality.
Restaurant Manager
Melange Cafe (Roma Street Parkland)
01.2009 - 09.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
Griffith University
QLD09-2009
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Scheduling
- Phone etiquette
- Mail handling
- Microsoft office
Languages
English
Full Professional
Timeline
Restaurant Manager
Melange Cafe (Roma Street Parkland)
01.2009 - 09.2018
Executive Assistant
Brisbane Marriott Hotel
10.2008 - 10.2020
High School Diploma -
Griffith University
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