Diana Alyoussef
MELBOURNE,VIC
Summary
Sales professional with experience in business development, client retention, and relationship management. I take a transparent and honest approach to sales, focusing on building genuine, long-term relationships rather than just closing a deal.
I’m big on setting realistic expectations from the start and making sure I deliver on what I say, as I never want to be seen as someone who overpromises and underdelivers. My goal is always to make clients feel comfortable, confident, and genuinely well looked after.
I’m naturally approachable and easy to work with, and I want clients to feel they can come to me with anything, knowing I’ll take ownership and make sure it’s resolved properly.
Overview
5
5
years of professional experience
Work History
Senior Sales Executive
Freeway Transport / Transport Administrative Services
Clayton, VIC
06.2025 - Current
- Manage and grow a portfolio of client accounts, focusing on retention and long-term relationships
- Work on re-engaging and winning back previously lost accounts through tailored solutions
- Balance new business development with ongoing account management responsibilities
- Act as a key point of contact for clients, ensuring smooth service and resolving issues
- Work closely with internal teams to ensure consistent and reliable service delivery
- Identify opportunities to improve client experience and overall account performance
- Supported and trained 6 new sales reps through hands-on shadowing, covering CRM use, account setup, and general business knowledge
- Gave new starters real exposure by having them sit in on calls and client meetings
- Helped guide them as they began making their own calls, offering feedback and ongoing support
- Assisted with field visits to help build confidence in client-facing situations
- Continued to meet commission targets while supporting new team members
- Maintained relationships with existing Century Couriers clients while building rapport with key accounts and managing ongoing client requirements
- Led training sessions for new sales staff on company products and sales techniques.
- Coordinated with logistics teams to ensure timely delivery of services to clients.
- Monitored competitors' activities to maintain current knowledge of market conditions.
- Conducted presentations to potential customers to demonstrate products or services capabilities.
Sales Executive
Century Couriers / Transport Administration Services
Clayton, VIC
03.2024 - 06.2025
- Generated new business through outbound calls and relationship building
- Worked with clients to understand their needs and provide suitable transport solutions
- Built strong relationships to support repeat business
- Assisted with pricing and securing new clients
- Worked closely with internal teams to ensure smooth service delivery
Customer Relations Consultant
AutoFlip
04.2023 - 03.2024
- Managed high-volume outbound calls while maintaining strong performance
- Guided customers through the vehicle selling process in a supportive and clear way
- Built strong rapport to improve trust and conversion
- Used market data to support pricing and negotiation conversations
- Maintained relationships with both customers and dealer networks
Senior Sales Associate
Yd. Australia
06.2021 - 06.2023
- Delivered personalised customer service and styling support
- Consistently met and exceeded sales targets
- Managed store operations when required
- Assisted with visual merchandising and store presentation
- Handled customer concerns professionally
Education
Victorian Certificate of Education (VCE) -
Patterson River Secondary College
Skills
- Account Management & Client Retention
- Business Development & Relationship Building
- CRM Systems
- Strong Communication & Interpersonal Skills
- Time Management & Ability to Prioritise
- Problem Solving & Adaptability
- Collaborative Team Player
Timeline
Senior Sales Executive
Freeway Transport / Transport Administrative Services
06.2025 - Current
Sales Executive
Century Couriers / Transport Administration Services
03.2024 - 06.2025
Customer Relations Consultant
AutoFlip
04.2023 - 03.2024
Senior Sales Associate
Yd. Australia
06.2021 - 06.2023
Victorian Certificate of Education (VCE) -
Patterson River Secondary College