Summary
Overview
Work History
Education
Skills
Applications
Languages
Quote
Interests
Timeline
Volunteer

Diana AYUB

Kenwick,Australia

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving and process optimization to support team objectives.

Possesses technical knowledge in oil & gas and mining equipment, spare parts, materials specification, standards, manufacturing process, and procedures. Vast understanding of valve repair, Bureau Veritas material inspection and testing, quality assurance, expediting, warranties, international logistics, and document control. Experienced in customer relations and management. Proficient in troubleshooting CRM and MRP software systems.

Overview

16
16
years of professional experience

Work History

Part Interpreter & Cataloguing

FLSmidth
12.2023 - Current
  • Perform in-depth technical reviews for mining equipment spare parts, ensuring adherence to specifications and compliance standards, leading to high client satisfaction
  • Interpret equipment spare parts, especially material equivalence and standard for manufacturing or local sourcing
  • Meticulously handles cataloguing and estimating duties, ensuring all details are accurate and comprehensive to support informed decision-making
  • Enquire inter-company quotes using advanced tools, such as Proposal Support Tool, providing accurate information for quote accuracy
  • Collaborate with different departments to streamline processes, enhance workflow efficiency, and achieve collective departmental and management objective
  • Optimize part search and retrieval with proper name convention, categorization and equipment group
  • Maintain up-to-date supplier pricing and availability, ensuring procurement data accuracy
  • Acquire HS Codes and Certificates of Origin, ensuring precise international trade compliance and smooth global operations
  • Deliver precise estimates and proposals, contributing to effective project planning and measurable improvement in project outcomes
  • Achieved and exceed daily KPI of 4 case closures
  • Assisted in Order Desk workflow to maintain customer satisfaction and achieve management goals

Senior Order Desk Representative

FLSmidth
04.2023 - 12.2023
  • Focal point within Regional Order Desk for FMG inquiries, orders and expediting, ensuring timely resolution and maintaining operational efficiency
  • Developed and implemented training programs on Epicor, Repair and Returns, OTDTrak and Sharepoint, enhancing team productivity and proficiency
  • Streamlined order processing and expediting, leading to significant improvements in operational efficiency and customer satisfaction
  • Collaborated with departments to resolve technical issues, maintaining high-quality standards
  • Processed RMAs, warranties, and credit issues, meeting KPIs for Order Desk case closures
  • Facilitated cross-departmental projects, resolving non-conformance issues and ensuring timely product delivery
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business
  • Achieved and exceeded daily KPI of 15 case closures.
  • As a team, achieving in meeting monthly budget revenue for Order Entry
  • Trained new and current Order Desk team members with Order Desk process and responsibilities
  • Assisted Key Account Managers with Case enquiries, Opportunities and Sales Order look up in OTDTrak and Epicor

Order Desk Representative

FLSmidth
01.2022 - 04.2023
  • Accurately processed customer orders and quotations, ensuring seamless order fulfillment
  • Partnered with cross-functional teams to streamline order entry, enhancing overall efficiency and customer satisfaction
  • Cover and back up for Technical Order Desk team to provide effective repair and return solutions and quotes
  • Resolved complex customer service issues in call centre environment, significantly boosting customer satisfaction
  • Meeting and exceeding departmental monthly budget
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks

Inside Sales Rep

MRC Global
01.2019 - 06.2020
  • Maintained accurate sales records and client interactions, ensuring compliance with company policies
  • Collaborated with marketing to align sales strategies, enhancing campaign effectiveness and driving revenue growth
  • Generated substantial sales growth by implementing targeted client outreach strategies and fostering strong customer relationships
  • Implemented new CRM tools, streamlining sales processes and improving client management
  • Achieved 96% on-time delivery, improving supply chain efficiency and reducing operational errors
  • Increased quoted sales by US$14M for potential projects, driving significant revenue growth
  • Achieved top Inside Sales performer status by consistently exceeding monthly targets and optimizing sales techniques
  • Worked closely with warehouse manager, develop and implemented a working procedure and SOP for warehouse personnel for receipting, document and quality check of incoming spare parts
  • Trained warehouse personnel to meet quality and OTD with documentation clearance, quality acceptance and packing requirements for various clients
  • Implement Bureau Veritas (BV) inspection and testing procedures and requirements for piping, flanges and fittings in accordance to Shell Australia requirement
  • Involved in BV inspection preparation, visual inspection and testing inspection
  • Process and close out NCR, RMA, warranties, repair and invoices
  • Responsible for compiling relevant material document, test reports and certificates for MDRs and local and international transport requirements
  • Expedite and arranged logistics for international shipments

Technical Inside Sales Rep

Bray Controls Pacific
11.2017 - 11.2018
  • Developed and refined order processing workflows in Infor LN, enhancing accuracy and operational efficiency
  • Implemented effective sales strategies, boosting client engagement and driving significant revenue growth
  • Resolved complex invoice issues for internal and external clients, streamlining financial processes and enhancing overall client satisfaction
  • Worked closely with warehouse personnel, supporting operational efficiency and maintaining inventory to meet technical and quality standards
  • Assisted in valve and actuation assembly and testing, ensuring timely delivery of high-quality products through innovative problem-solving

Sales Engineer

Cameron, A Schlumberger Company
10.2008 - 06.2016
  • Assessed and optimized technical drawings and quality documents, enhancing compliance and operational efficiency
  • Raised quotes, processed orders, and managed production planning, delivery schedules, and invoices
  • Collaborated with local and SEA employees, conducting training on product knowledge and project specifications
  • Appointed focal point for Chevron’s Gorgon project commissioning on Cameron’s valves and spares (2010-2011)
  • Appointed focal point for Chevron and Exxon Mobil projects, managing enquiries, orders, and shutdowns on Sakhalin Island in Russia and Barrow Island for Inpex Project
  • Prepared and submitted various reports and certifications for spare parts, repaired, and new valves
  • Streamlined production planning and logistics, achieving a consistent annual sales revenue increase of US$2-3M for Aftermarket new valves and spares
  • Implemented Factory Acceptance Testing and repair protocols, contributing to improved product reliability and customer satisfaction

Education

Bachelor of Engineering - Mechatronic

Curtin University
Bentley, WA
07.2008

Skills

  • Accountability
  • Attention to details
  • Time Management
  • Effective communication
  • Teamwork and collaboration
  • Problem-solving
  • Task prioritization
  • Adaptability and flexibility

Applications

  • SAP
  • Epicor
  • EngineeringTrak
  • Dynamics 365
  • OTDTrak
  • Windchill
  • Proposal Support Tool (PST)
  • Power BI
  • Adobe
  • Nitro

Languages

Indonesian
Limited Working
Malay
Native or Bilingual

Quote

The utmost thing is the user experience, to have the most useful experience.
Marissa Mayer

Interests

Travelling

Swimming

Foodie

Timeline

Part Interpreter & Cataloguing

FLSmidth
12.2023 - Current

Senior Order Desk Representative

FLSmidth
04.2023 - 12.2023

Order Desk Representative

FLSmidth
01.2022 - 04.2023

Inside Sales Rep

MRC Global
01.2019 - 06.2020

Technical Inside Sales Rep

Bray Controls Pacific
11.2017 - 11.2018

Sales Engineer

Cameron, A Schlumberger Company
10.2008 - 06.2016

Bachelor of Engineering - Mechatronic

Curtin University

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