Diana Bachman
8 John Place, North Narooma,NSW
Summary
Adaptable home care professional with strong attention to detail and a focus on compassionate client interactions. Demonstrated ability to monitor health and ensure safety while building trust with clients. Committed to delivering exceptional support and improving quality of life.
Overview
28
28
years of professional experience
Work History
Home Care Aide
IRT At Home Eurobodalla North
Dalmeny, NSW
05.2024 - Current
- Assisted clients with daily living activities and personal hygiene routines.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications as prescribed, ensuring adherence to care plans.
- Coordinated transportation for clients to appointments and social activities.
- Maintained accurate records of client care and activities performed daily.
- Ensured a safe, clean environment by adhering to hygiene protocols consistently.
- Transported clients to doctor appointments or other errands as needed.
- Developed trust-based relationships with patients through compassionate communication techniques.
- Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Assisted clients with activities of daily living like meal preparation and feeding.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided companionship to elderly clients by engaging in conversation or playing games.
- Tracked and reported clients' progress based on observations and conversations.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assessed home environment for safety hazards and made recommendations for improvement when necessary.
- Followed care plan and directions to administer medications.
- Observed changes in the patient's condition or behavior that could indicate a need for further medical attention.
- Respected the dignity of all patients by maintaining confidentiality of their health information.
- Assisted clients with mobility issues by helping them transfer in and out of bed or wheelchair.
- Provided personal hygiene assistance to clients, including bathing, dressing, and grooming.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Assisted clients with incontinence care.
- Recognized emergency situations and implemented appropriate procedures.
Support Worker
Support Service 2 You
Bermagui, NSW
12.2021 - 05.2024
- Provided personal care and support to individuals with diverse needs.
- Assisted clients with daily living activities and mobility challenges.
- Maintained a safe and clean environment for clients at all times.
- Developed trusting relationships with clients to promote emotional well-being.
- Attended training sessions to enhance skills in patient care techniques.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Assisted clients with personal care, such as showering and dressing.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
Guest Service Officer
Estia Health
Dalmeny, NSW
07.2021 - 12.2021
- Cleaned and sanitized surfaces in facility.
- Cleaned bathrooms, emptied trash bins, restocked supplies.
- Scrubbed sinks, toilets, countertops, mirrors, walls and other surfaces.
- Assisted in removing trash and recycling materials efficiently.
- Operated cleaning equipment, including vacuums and floor scrubbers.
- Restocked cleaning supplies and maintained inventory levels regularly.
- Followed safety protocols to ensure a hazard-free work environment.
- Collaborated with team members to complete cleaning assignments promptly.
- Reported maintenance issues to supervisors for timely resolution.
- Maintained cleanliness in common areas, ensuring a welcoming atmosphere.
- Cleaned spills immediately using proper safety procedures.
- Swept and mopped floors, vacuumed carpets.
- Responded to requests from staff members for cleaning services.
- Reported any issues or damages to supervisor in a timely manner.
- Ensured safety protocols were followed at all times while performing duties.
- Sanitized frequented areas and equipment using approved supplies.
Age Care
IRT At Home Eurobodalla North
Dalmeny, NSW
12.2019 - 07.2021
- Maintained cleanliness and organization of kitchen workstations during service hours.
- Monitored food safety practices to comply with health regulations and standards.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
- Checked completed orders for correct quantity and quality.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Ordered supplies as needed for the kitchen.
- Assist feeding residents.
Guest Service Agent
Corporate Keys
Port Melbourne, VIC
03.2017 - 11.2019
- Welcomed guests upon arrival and ensured smooth check-in processes.
- Performed induction for each guest to the property and the apartment.
- Prepared housekeeping reports and linen bags for each property.
- Assisted guests with inquiries and provided accurate information about services.
- Managed reservations using property management software for efficient bookings.
- Processed payments and handled cash transactions securely and accurately.
- Resolved guest complaints promptly, ensuring satisfaction and comfort during stays.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Collaborated with team members to improve service quality and guest interactions.
- Responded to guests, including email, telephone, and in-person inquiries.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Provided guest assistance and information regarding local attractions and points of interest.
- Balanced hotel accounts at end of each shift.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
- Managed all guest correspondence, such as welcome and departure calls.
- Handled follow-ups on late rental payments.
Accommodation Manager
The Graduate Union of The University of Melbourne
Carlton, VIC
11.2005 - 02.2018
- Facilitated residential accommodations for higher education and research at The University of Melbourne.
- Coordinated accommodation bookings and processed applications efficiently.
- Maintained accurate membership database with up-to-date guest information.
- Oversaw accommodation operations to enhance overall efficiency.
- Directed front office and housekeeping teams to ensure smooth property management.
- Monitored facility services, including internet connectivity, to meet operational standards.
- Managed reception duties, including communications, banking, reporting, and guest check-in/check-out.
- Balanced daily cash transactions and ensured timely collection of payments.
- Managed accommodation services to ensure guest satisfaction and comfort.
- Developed relationships with vendors for supplies and service contracts.
- Implemented training programs for new staff on service protocols.
- Monitored inventory levels for linens, toiletries, and other essentials.
- Addressed guest complaints promptly to maintain positive experiences.
- Performed administrative duties including filing paperwork, responding to emails.
- Supervised a team of front desk agents, housekeepers, maintenance staff and other personnel.
- Managed the budget for hotel accommodations and forecasted future needs.
- Provided guidance and support to staff members regarding operational procedures and policies.
Receptionist
Miami Hotel
Melbourne, VIC
09.2005 - 11.2005
- Greeted guests upon arrival and provided exceptional customer service.
- Managed phone calls and directed inquiries to appropriate departments.
- Maintained accurate guest records and updated reservation systems daily.
- Assisted in handling guest complaints and resolved issues promptly.
- Processed check-ins and check-outs efficiently while ensuring guest satisfaction.
- Provided information about local attractions and services to enhance guest experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
Supervisor Receptionist
City Limits Hotel
Melbourne, VIC
10.1997 - 09.2005
- Supervised front desk operations and maintained efficient guest check-in procedures.
- Oversaw inventory of office supplies and ensured availability for daily operations.
- Maintained a professional environment by enforcing cleanliness and organization standards.
- Provided support to management team by preparing reports regarding occupancy rates, revenue trends.
- Supervised front desk staff, ensuring proper coverage and performance of duties.
- Implemented changes in operational procedures when needed in order to maximize productivity.
- Assisted guests with inquiries about local attractions or directions when necessary.
- Handled cashiering duties such as check-in and check-out processes, credit card processing.
- Maintained accurate records of guest information using the hotel's computer system.
- Adhered to safety protocols while handling hazardous substances such as cleaning agents or chemicals.
- Always ensured outstanding customer care and maintained a friendly, cheerful, and courteous demeanor at all times.
- Used suggestive selling techniques to sell room nights, increase occupancy, and revenue.
- Supervised daily shift process, ensuring all team members adhered to standard operating procedures.
- Supervised the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Trained, directed the work of, resolved issues/problems, and coached and counselled the front desk team members to ensure quality operations.
- Resolved customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Assisted all departments in servicing the guests during high-volume periods.
- Took responsibility in the absence of the Duty Manager and Front Office Manager.
Education
Assist Clients With Medication Skill Set
ITEC
06-2025
Certificate 3
ITEC
05-2025
Dementia Discovery
Dementia Training Australia
11-2024
Skills
- Personal care
- Client support
- Health monitoring
- Safety assessment
- Medication administration
- Emotional support
- Record keeping
Languages
German
Native/ Bilingual
Timeline
Home Care Aide
IRT At Home Eurobodalla North
05.2024 - Current
Support Worker
Support Service 2 You
12.2021 - 05.2024
Guest Service Officer
Estia Health
07.2021 - 12.2021
Age Care
IRT At Home Eurobodalla North
12.2019 - 07.2021
Guest Service Agent
Corporate Keys
03.2017 - 11.2019
Accommodation Manager
The Graduate Union of The University of Melbourne
11.2005 - 02.2018
Receptionist
Miami Hotel
09.2005 - 11.2005
Supervisor Receptionist
City Limits Hotel
10.1997 - 09.2005
Assist Clients With Medication Skill Set
ITEC
Certificate 3
ITEC
Dementia Discovery
Dementia Training Australia
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