Diana Bevacqua

Responsibilities

Real estate compliance and efficiency consulting

• Providing compliance advice to the real estate industry through face to face presentations, training sessions, information sessions, webinars
• Conducting risk assessments on real estate agencies and preparing risk management plans in accordance with court orders
• Conducting internal audits of real estate processes within real estate offices relating to sales, property management and employee relations
• Recommended improvements to processes
• Wrote or updated estate agency standard operating procedures, work instructions or policies for various real estate brands
• Organisational risk management planning, ensuring that appropriate steps for identified risks are identified and, where required, appropriate controls are implemented
• Maintained and archived regulatory paperwork
• Prepared and submitted regulatory file applications and supporting documentation.

RTO Related

• Developing, implementing and maintaining Course Delivery and Assessment strategies for all nationally recognised qualifications delivered by the registered training organisation (RTO)
• Developing and co-coordinating the training, educational and support program
• Developing and maintaining RTO policy and procedures
• Manage all aspects of internal projects (including budgeting, resourcing, timeframes, stakeholder management, and risks) relating to RTO operations
• Establishing and maintaining relationships with stakeholders and external parties
• Establishing and maintaining relationships with clients and trainees
• Recruitment of new teaching staff members and conducting their orientation and induction program (including OHS inductions)
• Conducting Performance analysis and providing formal and informal review and feedback to staff
• Overseeing and mentoring training staff to ensure they have access to resources and supporting and guiding them to best deliver their training
• Developing and working within a quality assurance framework and developing systems to monitor the quality of the programme
• Delivery of non accredited real estate and business-related courses

Achievements

• Providing advice and training to the real estate industry around price quoting, sales documentation best practice and amendments to the Residential Tenancies Act 1997 (including conduct in excess of 100 training sessions and workshops)
• Providing training and guidance to real estate office during COVID 19 lockdown around business requirements
• Auditing in excess of 100 real estate offices identifying opportunities to strengthen or improve their processes and making recommendations that can be efficiently and effectively applied.

Responsibilities

• Manage, review and implement the Agency’s Enterprise Risk Management Framework and associated policies, systems and processes; manage the Agency’s risk register; and lead the embedding of an Agency-wide culture for risk awareness
• Within the strategic directions set by the Director, Strategy, Planning and Communications and Senior Manager, proactively manage the Agency’s internal and external audit program, and the Agency’s input to the DHHS Audit and Risk Management Committee
• Within the strategic direction set by the Director, Strategy, Planning and Communications and Senior Manager, manage specific audits outside the audit program, as required, to examine issues of concern to the Agency
• Within the strategic direction set by the Director, Strategy, Planning and Communications and Senior Manager, act as the divisional co-ordinator and primary operational contact between the Agency, Safer Care Victoria (SCV), relevant DHHS branches, Victorian Auditor General Office (VAGO) and other central agencies, on all audit, risk management, compliance and corporate reporting matters
• Partnering with Agency Executives and relevant stakeholders, ensure all Agency audit recommendations, risk management findings and corporate reporting actions are implemented within agreed timeframes
• Ensure all required updates and reporting to the Agency’s Executive Leadership Team, relevant DH branches, VAGO and other central agencies, on all audit, risk management, compliance and corporate reporting matters are completed on time and of quality
• Provide reliable, balanced and strategic advice to the Director, Strategy, Planning and Communications, Senior Manager and Agency staff covering all areas of audit, risk management compliance and corporate reporting
• Promulgate best practice learnings from audits, risk management findings and other reviews across all branches of the Agency
• Make professional presentations and represent the Agency at internal and external meetings, functions, forums and events.

Responsibilities

• Manage and lead a project team responsible for considering complaints received by CAV
• Conducting sensitive and/or complex investigations
• Develop and implement compliance and enforcement strategies
• Develop and maintain appropriate monitoring and reporting mechanisms to measure team performance
• Prepare general correspondence on a range of issues, including replies to Ministerial and Director correspondence
• Liaise with other branches of Consumer Affairs Victoria, government departments, community groups and private organisations to facilitate information exchange
• Liaise with internal and external stakeholders to gain cooperation, understand stakeholder issues, maintain relationships and ensure service delivery
• Identify issues and make policy and legislative recommendations, emerging from inquiries and investigations
• Providing high level advice to Senior management and the Executive team
• Developing and maintaining appropriate reporting mechanisms to ensure the organisation meets strategic, organizational and Ministerial objectives
• Advise on, and lead strategic and structural transformations

Achievements

• Creating branch procedures for application for the retention of seized goods
• Successful implementation of the Compliance and Enforcement Division change program
• Development, implementation and management of two high profile programs in the Justice portfolio covering multi jurisdictions and multiple internal and external stakeholders

Responsibilities

• Conduct sensitive and/or complex investigations under minimal guidance as assigned using high level audit and investigation skills, either individually or as part of a team, and demonstrating high level negotiation, problem solving, analytical, written and verbal communication skills
• Plan, lead, conduct, monitor and report on Hire of Goods investigations projects and associated actions and participate in investigation projects as required
• Work independently on complex investigations and across multiple revenue lines
• Quantify customers’ revenue line liabilities and explain the reasons for the decisions to customers
• Produce accurate, clear and concise reports on investigation findings
• Negotiate appropriate outcomes with customers that recognise the business needs of the SRO
• Conduct research and provide expert advice on complex taxation matters arising from investigations, audits and other sources
• Utilise a comprehensive range of strategies including audit, investigations, customer education and legislative amendments
• Provide mentoring, support, advice and guidance to investigators in audit, investigation and taxation matters

Achievements

• Successful implementation of the First Home Owner Grant monitoring program

Responsibilities

• Identify and assess the nature of delinquent accounts
• Evaluate the option to resolve problems and decide the preferred course of action
• Liaise with all branch managers and administrators
• Provide support and assistance to branch administrators (across the various brands -Australia wide) in the collection of accounts
• Action all delinquent accounts referred
• Prepare and approve issuance of accounts to mercantile agents
• Liaise with mercantile agents / solicitors and deciding the preferred course of legal action
• Maintain accurate and up to date records of events
• Recommend loss write offs
• Entering payments / receipts into ledgers
• Reconciliation of accounts
• Daily banking

Achievements

• Promoting the retention of clients whilst monitoring delinquent accounts
• Maintaining the bad debt loss write offs to a minimum and meeting targets

Responsibilities

• Identify and asses the nature of delinquent accounts
• Evaluate the options to resolve problems and decide the preferred course of auctioning to resolve the account
• Maintain accurate and up to date records of actioning and events
• Identify complications and constraints from outside influences to negotiate a timely and effective outcome
• Prepare, recommend and process rehabilitations and variations to accounts
• Assess bad debt potential and decide a course of action to protect the value of security
• Prepare and approve issuance of accounts to collection representatives
• Recommend loss write offs and doubtful debt reviews
• Promote retention of clients through cross selling of other business products

Achievements:

• Maintain monthly individual key performance indicators above the average
• Maintained monthly retention targets