Diana Diab

• The role consisted of providing customer service to current Western Sydney University students.
• The role allowed for me to demonstrate customer service skills through services such as phone, webchat, email, and front counter.
• The assistance provided to Western Sydney University students, they include assistance with enrolment, admission, timetabling, graduations, class and subject registration, student finance and international enquiries.
• My position at Student Services Hub has brought me an abundant of knowledge amongst the use of different software’s and training in a new developed web system.

• Supported the School with administrative tasks that included

corresponding with academic staff members to assist with

processing student forms and following up forms/applications

that require actioning, the application/form processing

included request for extension or missing compulsory

teaching activities, Timetable Allocation and Amendment

forms

• Assisted students with timetable allocation and amendment,

this area of work consisted of students who required help with

issues in their timetable which included clashes with another

class, a problem error due to travel between campuses,

classes that were full and restricted a student from getting

allocated to a class. This sanction of work meant that there

would be a need to correspond with Subject Coordinator’s

regarding class capacities and reconsidering the number of

classes to make available for the semester

• Serviced students at front counter with not limited to timetable

and program advice

• Conducted reports with excel in order to categorise students’

completion of requirements needed for education this

included teaching area, completed QuEST Interviews,

Working With Children Check and Department of Education

(DoE) Working With Children Verification

• Based on my performance as a casual member of the team, I was promoted to a fixed-term permanent contract. In this role, I was given further administrative responsibilities and power, thus allowing me to make changes to student records. Importantly, I was able to advocate for the student experience more effectively.
• Assisted students with enquiries face-to-face, this includes students who have come for assistance with class registration, form processing such as Change of Name application alongside certifying their documents, and ensuring they reach out to any relevant team to further assist with their enquiry when necessary.
• Supported WesternNow tickets for Special Requirements for all students in all schools, this included processing National Police Checks/Certificate, Working with Children Check, Working with Children Check DoE verification, First Aid Certificates, Anaphylaxis Certificates, Department of Education Mandatory Child Protection Induction module, Department of Education Child Protection annual training certificate and supported enquiries for students in WesternNow regarding Travel concession.
• The role also consisted of problem solving and finding ease in complex situations, especially when students are distraught and stressed, it is very important to ensure that they are reassured and that the best solution can be put in place.

• Performed critical and necessary Personal Protective Equipment (PPE) and hygiene in the mortuary consistently complying with NSW Health procedures
• Supported experienced Forensic Mortuary Technicians with the post-mortem procedure alongside the Forensic Pathologist
• I assisted with autopsy procedures including some assistance with the physical examination collecting toxicology for further testing which included blood, urine, vitreous fluids and with the external examination
• Assisted with ascertaining all required and essential documentation is available prior to examination labels all paperwork. Identify and removing body from the cool room and identifying before examination – Pre-Post-Mortem examination
• Assisted with the completion of a Computed Tomography (CT) with various cases, and with radiation safety practice during the completion of processing a CT with the understanding of basic CT anatomy and pathology
• Facilitated the team with organising apparatus/equipment before and after a Post-Mortem (PM) for both the external and internal examination, this included preparing the equipment and cassettes, worksheets, formalin container, dissecting boards prior to the commencement of the PM and then the washing and cleaning of these equipment’s after the conclusion of the PM this also comprised of cleaning the extended surrounding area after the completion of the PM