Diana Diaz
Collingwood Park
Summary
I am a results-driven, hardworking administrative leader offering experience prioritising and delegating administrative tasks to drive goal achievement. I am dedicated to training and mentoring top talent while cultivating a productive work culture.
My goal is to seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Operations Assistant/Customer Service and Administration Supervisor/Freight Scheduler
Bagtrans QLD & VIC
10.2017 - Current
- Actively support customers by quickly responding to questions via phone and email and finding appropriate solutions to issues.
- Ability to multi-task and maintain attention to detail.
- Retrieve information from reports to analyse information.
- Schedule over 1000 pallets daily into various receivers including Coles, Aldi, Kmart etc.
- Data enter, process, and reconcile driver's paperwork.
- Create spreadsheets and processes for compliance and record keeping.
- Complete performance reviews and report directly to state manager.
- Coach employees through day-to-day work and complex problems.
- Conduct training and mentor team members to promote productivity, accuracy, and commitment to friendly service.
- Create, prepare, and deliver reports to various departments eg. DIFOT reports.
- Set priorities and problem-solve workflow issues to maintain positive relationships with customers and managers.
Customer Service Representative/Public Relations Officer
Goodna Meat Mart
01.2016 - 09.2017
- Product display set-up – Initial set-up/presentation for the day.
- Record and control stock data.
- Meat preparation of value added products.
- Fast-paced processing and packaging.
- Researching, developing, and updating all media coverage.
- Maintaining and updating information on company website.
- Answering enquiries from media and phone calls.
- Responded to customer requests for products, services, and company information.
- Analysed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Monitored cash drawers at checkout stations and maintained adequate cash supply.
- Sought ways to improve processes and services provided.
Cleaner
Quibet Environmental services
01.2007 - 01.2011
- Performed daily facility checklists for cleaning floors, wiping down glass entryways, sanitation of restrooms and collecting trash.
- Taking bins to designated locations for waste removal.
- Responsibly working during out of business hours with personal keys.
- Used time management and efficient cleaning methods to meet deadlines.
- Organised and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Supervised supplies in inventory and submitted reorder requests.
Education
Diploma: Hospitality -
Queensland Tafe - Southbank
Brisbane, Qld2016
Certificate III: Patisserie -
Queensland Tafe - Southbank
Brisbane, Qld2016
RSA & RSG -
Galaxy Training Australia
Brisbane, QLD2024
Certificate III: Business Administration -
Orion Training Skills
Brisbane, Qld2009
Year 12 -
Sunnybank State High School
Brisbane, Qld01.2008
Skills
- Great software knowledge covering a large variety of applications eg Excel, Word etc
- Ability to quickly learn and utilise various ERP systems
- Strong Sales, Customer Service and Administration skills
- Able to work well under pressure
- Great time management skills
- Creative problem solver who can find workable solutions
- Great communication skills between stakeholders of all levels
- Actively listener, who communicates well in a verbal and written manner
- Ability to establish trust with customers
- Experienced in Team Leading/Supervising small teams of up to 4 staff members
- Able to delegate tasks, share ideas and convey information to fellow co-workers
- Strong documentation and reporting skills
Languages
Ability to read, write, comprehend, and speak fluently in both the Spanish and English language.
Computer Competencies
MS Office, MS Power Point, MS Excel, Intermediate to advanced computer skills, High level of internet surfing and researching skills.
References
- Miriama Sanelivi, Bagtrans VIC Supervisor, 0449 570 041
- Kate Rodgers, Ex Bagtrans QLD Supervisor, 0432 625 761
Timeline
Operations Assistant/Customer Service and Administration Supervisor/Freight Scheduler
Bagtrans QLD & VIC
10.2017 - Current
Customer Service Representative/Public Relations Officer
Goodna Meat Mart
01.2016 - 09.2017
Cleaner
Quibet Environmental services
01.2007 - 01.2011
Diploma: Hospitality -
Queensland Tafe - Southbank
Certificate III: Patisserie -
Queensland Tafe - Southbank
RSA & RSG -
Galaxy Training Australia
Certificate III: Business Administration -
Orion Training Skills
Year 12 -
Sunnybank State High School
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