Diana Elliot
Summary
Dynamic sales professional with proven leadership and retail management experience at ShampooLounge Bowral, seeking a designer clothing sales role. Expertise in delivering exceptional customer service, building high-value client relationships, and driving repeat business through personalized clienteling and tailored styling advice. Strong track record in inventory control, visual merchandising, and accurate financial reconciliation. Results-focused team leader skilled at coaching staff, hitting KPI sales targets, and implementing promotions that increase average transaction value and customer retention in competitive, style-driven environments.
Overview
16
16
years of professional experience
Work History
Owner/Manager of Hair Salon
The Shampoo Lounge Bowral
Bowral
05.2019 - 05.2024
- Managed daily operations and staff scheduling to ensure smooth salon activities.
- Developed customer service strategies that increased client satisfaction and retention.
- Oversaw inventory management to maintain consistent availability of haircare products and supplies.
- Maintained cleanliness and organization of the salon environment for optimal guest experience.
- Handled financial transactions, including sales processing and expense tracking.
Owner / Operator
Island Antik Home Wares
Bowral
05.2012 - 05.2017
- Managed daily operations of homewares retail store.
- Oversaw inventory management and product sourcing to ensure optimal stock levels and product availability.
- Developed targeted marketing initiatives to enhance local customer engagement and increase store traffic.
- Implemented visual merchandising standards to create appealing product displays that enhance customer experience.
- Handled financial transactions and maintained accurate records.
Real Estate Sales Agent
Ray White Broadbeach
Broadbeach, Qld
05.2008 - 05.2011
- Guided clients through buying and selling residential properties in Broadbeach area, ensuring alignment with their needs.
- Researched property market trends to provide clients with informed recommendations for strategic decisions.
- Collaborated with mortgage brokers to facilitate financing options for buyers.
- Coordinated and hosted open houses and property viewings to enhance visibility and attract potential buyers.
- Provided exceptional customer service to ensure client satisfaction throughout transactions.
- Applied various methods to build client base, including networking, email and social media.
Education
Sales Agent - Real Estate Agent Certification
Southport TAFE
Southport, Qld 05.2006 - 05.2006
Skills
- Customer service
- Customer-focused sales
- Staff management
- Inventory management
- Financial reporting
References
References available upon request.
Timeline
Owner/Manager of Hair Salon
The Shampoo Lounge Bowral
05.2019 - 05.2024
Owner / Operator
Island Antik Home Wares
05.2012 - 05.2017
Real Estate Sales Agent
Ray White Broadbeach
05.2008 - 05.2011
Sales Agent - Real Estate Agent Certification
Southport TAFE
05.2006 - 05.2006