Diana Elliott

• Guided voters through registration and ballot casting processes.
• Resolved voter inquiries and provided necessary assistance.
• Established polling stations and ensured equipment was operational.

Managed multicultural service teams to enhance collaboration and productivity.

• Developed programs for humanitarian entrants, improving client settlement outcomes.
• Engaged stakeholders to streamline service coordination and improve support.
• Supervised operational leadership staff and HR management for multicultural teams fostering collaboration.
• Prepared detailed reports for management, ensuring accountability and transparency.

Provided comprehensive small business services, including financial management.

• Maintained accurate records while overseeing all financial transactions.
• Utilised accounting software for bookkeeping and financial reporting tasks.

Delivered case management and community programs under Department of Home Affairs to enhance humanitarian entrants' social and economic participation.

• Conducted client assessments, developed individualized case plans, and advocated for referrals to enhance service access.
• Collaborated with local service providers and stakeholders to streamline coordination of comprehensive client support.
• Planned, implemented, and evaluated group and individual programs to effectively address settlement needs.
• Maintained accurate case notes and files per program standards and privacy regulations.
• Prepared reports, acquittals, and updates for committee of management and funding bodies.

Facilitated access to services for humanitarian youth through the Dept of Home Affairs Settlement Grants program, enhancing social participation, economic well-being, independence, personal well-being, and community connectedness.

• Managed and maintained client case files to ensure effective support and resource allocation for youth.
• planning and implementing programs
• Compiled reports on program progress and financial acquittals for stakeholders, ensuring transparency and informed decision-making.

Small business owner for tobacconist and gift store.

• Recruited, trained, and managed staff, fostering a knowledgeable team to improve customer service.
• Managed retail buying and stock control, ensuring optimal inventory levels.
• Assisted customers with product inquiries and purchases, enhancing customer satisfaction and driving sales.
• Managed payroll operations to maintain employee satisfaction and compliance.

• Facilitated changeover of children between separated parents to ensure smooth transitions.
• Documented client interactions and observations in case files to maintain accurate records.
• Facilitated initial assessments to understand client needs.
• Led information sessions to educate clients on available services, enhancing their understanding of support options.

• Coordinated executive schedules and managed calendar appointments efficiently.
• Organized meetings and prepared agendas for university leadership discussions.
• Liaised with researchers to schedule appointments and coordinate telephone conferences
• Managed communication between departments to ensure seamless information flow.
• Coordinated administrative functions to maintain efficient workflow

• Managed office operations and coordinated staff activities
• Processed payroll and managed accounting tasks with precision
• Managed inventory levels to ensure product availability
• Oversaw the handling and storage of confidential patient documents.
• Supported dental team with tasks to improve workflow