Diana Finefeuiaki
Boronia Heights,QLD
Summary
Organized, hardworking and passionate job seeker successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
A03 Service Officer
Queensland Treasury
01.2023 - Current
- Working within Debt Management Centre (DMC) to provide debt resolution and collection management
- Engaging with clients over the phone to negotiate the best debt resolution outcome in challenging circumstances with a client-centric approach
- Floor Support for the team to help A04 Debt Resolution Officers, eg; resolve any queries Service Officers have with regards to work process & procedures, escalated calls
- Skilled at working independently and collaboratively in a team environment, inspires others by clear communication and solutions focused
- Self-motivated, with a strong sense of personal responsibility and accountability while upholding integrity
Claims Consultant
RACQ Insurance
11.2022 - 01.2023
- Organized, planned and documented materials for Motor Vehicle claims.
- Claims are being carefully assessed and processed according to set procedures and policy guidelines
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Conducted full claim investigations and reported updates and legal actions.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
- Send recommendations and referrals for assessors/repairers to physically assess damages if deemed necessary
Claims consultant
Tower Insurance
02.2022 - 06.2022
- Organized, planned and documented materials for Home Insurance claims.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Claims are being carefully assessed and processed according to set procedures and policy guidelines
- Analyzed information gathered by investigation and reported findings and recommendations.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Advise clients of claims assessment results and further procedures
Central Processing Officer
Ministry Of Development
06.2015 - 11.2021
- Assess all claims & benefits applications, process and authorize claims & benefit payments to clients account numbers according to set procedures and guidelines
- Liaise with other government departments with regards to fines deductions from client’s benefit payments & records
- Ensure all physical documents are filed accordingly or send through the safe discard procedures of confidential documents
- Be a mentor/supporting person to new recruits through their onboarding and first two weeks of live work before getting signed-off to work individually
- Process and authorize invoice payments all according to set procedures and guidelines and other admin duties such as phone, mail & email queries and filing appropriately
- Communicate with internal staff and other departments to confirm/clarify queries
- Adhere to strict confidentiality of information and government policies.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Finance and Accounts Officer
AON Insurance
01.2012 - 10.2015
- Input vendor payments and updated accounts to reflect new balances.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Complied with established internal controls and policies.
- Debt collection assistance
- Created financial dashboards to provide insights into key performance indicators.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
Immigration Support Officer
Immigration New Zealand
03.2009 - 11.2011
- Data entry, checking and verifying all refugee applications into immigration department’s system
- Communicate with clients to confirm application documents and fees payments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Customer Banking Consultant
Tonga Development Bank
01.2002 - 06.2009
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Prepared contracts and related documentation according to strict standards.
Education
Master of Professional Accounting - Accounting
Auckland University of Technology
Auckland, NZ12.2023
Postgraduate Diploma in Professional Accounting - Accounting
Auckland University of Technology
Auckland, NZ12.2021
Bachelor of Business - Accounting And Finance
Auckland University of Technology
Auckland, NZ07.2018
Skills
- Excellent calm nature to deal with challenging situations/negotiations
- Resilience, patience and persistence, adaptable to change and diversity work culture
- Proficient knowledge of digital and data technology and systems
- Strong analysis capability, interpretation of government regulations, legislations and policy to determine positive outcomes
- Excellent numerical, data and financial analysis abilities
- Excellent interpersonal & communicator, collaborate & work well in both team environments and independently
- Strong organizational and administration skills, processing, consultants, and customer service
- Excellent accuracy in data entry, accounts/finance support and banking reconciliation
- Accounting, Banking and finance experiences
- Competent in Xero, MYOB & advanced Microsoft office suites
- Fast learner with excellent attention to details and high level of professionalism and confidentiality
- Claims Service & Client Rapport-Building
In my own time, I am a dedicated mother to my 4 beautiful kids.
I love being a mother to my 4 beautiful but challenging kids!
Timeline
A03 Service Officer
Queensland Treasury
01.2023 - Current
Claims Consultant
RACQ Insurance
11.2022 - 01.2023
Claims consultant
Tower Insurance
02.2022 - 06.2022
Central Processing Officer
Ministry Of Development
06.2015 - 11.2021
Finance and Accounts Officer
AON Insurance
01.2012 - 10.2015
Immigration Support Officer
Immigration New Zealand
03.2009 - 11.2011
Customer Banking Consultant
Tonga Development Bank
01.2002 - 06.2009
Master of Professional Accounting - Accounting
Auckland University of Technology
Postgraduate Diploma in Professional Accounting - Accounting
Auckland University of Technology
Bachelor of Business - Accounting And Finance
Auckland University of Technology
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