Diana Flammia
Sydney,NSW
Summary
Career Objective
After 27 years in management with Woolworths, I am seeking a career change as a Behaviour Therapist. Supporting children with additional needs, including my niece with level 3 autism, has inspired me to follow my passion and make a real difference in the lives of children and families.
Overview
28
28
years of professional experience
1999
1999
years of post-secondary education
Work History
Manager
Woolworths
08.1997 - Current
- Trained, coached, and mentored staff of diverse backgrounds to develop skills and meet goals.
- Created supportive environments that encouraged positive behavior and teamwork.
- Resolved conflicts through calm, empathetic communication and de-escalation strategies.
- Monitored individual performance and progress, adjusting strategies to suit needs.
- Ensured safe and structured environments, balancing routine with flexibility.
- Built strong relationships with staff, customers, and families through patience and trust.
- Trained, coached, and mentored staff of diverse backgrounds to develop skills and meet goals.
- Created supportive environments that encouraged positive behavior and teamwork.
- Resolved conflicts through calm, empathetic communication and de-escalation strategies.
- Monitored individual performance and progress, adjusting strategies to suit needs.
- Ensured safe and structured environments, balancing routine with flexibility.
- Built strong relationships with staff, customers, and families through patience and trust.
Education
Bossley Park High School
Bossley ParkSkills
- Patience and empathy in challenging situations
- Behavior management & de-escalation
- Strong communication & active listening
- Team leadership & collaboration
- Goal tracking & progress monitoring
- Training and coaching individuals
- Adaptability in fast-paced environments
Timeline
Manager
Woolworths
08.1997 - Current
Bossley Park High School