Diana Gilcrist
Evanston Park ,SA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
TW Tourism Services
07.2018 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Respond to customer requests for products, services, and company information.
Insurance Broker
Donnelly Insurance Brokers
02.2015 - 07.2018
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold Domestic insurance policies to new and existing customers.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Leveraged knowledge of company insurance products and services to advocate and assist clients with claims.
- Managed insurance claims.
- Mentored entry-level brokers.
Insurance Claims Specialist
Allianz
03.2011 - 01.2015
- Worked with Assessors and Underwriting Staff to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Managed payments to accounts and maintained records.
Education
Certificate IV - Justice Studies
TAFE
Adelaide, SASkills
- Coordination
- Administrative Support
- Critical Thinking
- Problem-Solving Ability
- Project Management Abilities
- Active Listening
- Calm and Professional Under Pressure
- Professional Telephone Demeanor
- Customer Service
Timeline
Customer Service Representative
TW Tourism Services
07.2018 - Current
Insurance Broker
Donnelly Insurance Brokers
02.2015 - 07.2018
Insurance Claims Specialist
Allianz
03.2011 - 01.2015
Certificate IV - Justice Studies
TAFE
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