Diana Habib
Yarrabilba,QLD
Summary
I am an honest, reliable person, who enjoys working in a team environment. I also like to go the extra mile and be quick about it. I believe that success comes from within and that my attitude determines how successful I will be. I am a mother of 5 kids oldest 15years old and the youngest being 2 years old.
Always open to new ideas.
I confront challenges head on and don't shy away from taking responsibility for my action. With proven excellent customer service skills, I'm looking forward to take up new challenges.
Overview
2025
2025
years of professional experience
Work History
Call Center Representative
COVID19
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Aged Care Worker
Christian Community Care Center
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Energy Specialist
Origin Energy
Brisbane, QLD
01.2022 - Current
- Customer service
- Dealing with hardship and family domestic violence calls
- Update and maintain details
- Estate calls
- Response to customers via emails
- Releasing bills
- Communicating with thrid partys via emails and phones
Education
Diploma Child And Youth & Family Intervention -
Horizon2
Certificate III - Aged Care
Intercare
Skills
- Decision making
- Communication skills
- Time management
- Problem-solving skills
- Organization and time management
- Young and fit
Timeline
Energy Specialist
Origin Energy
01.2022 - Current
Call Center Representative
COVID19
Aged Care Worker
Christian Community Care Center
Diploma Child And Youth & Family Intervention -
Horizon2
Certificate III - Aged Care
Intercare