DIANA HO

• Assist with coordinating contractor work, asset management, and maintenance
• Processing invoices using Technology One
• Creating Purchase Orders using Technology One
• Minute taking of contract meetings
• Management of Facilities Manager inbox for the team
• Responsible for Tasks Services management for the team
• Served as point of contact for internal and external customers seeking support and information.
• Managed up to 30 contractors and service providers for maintenance of campus buildings.
• Collaborated with other departments to foster efficient use of facility space and resources.
• Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
• Conducted regular facility inspections to identify repair needs or improvements.
• Evaluated vendor contracts to ensure optimal service levels while maintaining cost control measures.
• Spearheaded space planning initiatives, optimizing available workspace for maximum employee comfort and productivity.
• Liaised with IT department to ensure reliable tech support for all facility operations.
• Coordinated with cleaning staff to maintain high standards of cleanliness and hygiene.
• Prepared reports and schedules with accuracy.

Corporate Event Management

• Administer, manage, and report on 15 corporate events at ACU from first point of contact with client, to the finish of the event.
• Venue, Room Booking for events
• Event Calender management
• Streamlined event management processes for increased efficiency and reduced costs.
• Assisted senior managers in coordinating large-scale events, gaining valuable insight into complex event management strategies.
• Collaborated with other departments for smooth execution of events, improving overall event management success.
• Consistently received positive feedback from clients due to excellent attention to detail in all aspects of event management.
• Supported successful event management by coordinating security resources, access control points, and crowd control measures effectively during special events or emergencies.
• Participated in regular meetings with colleagues to share ideas about best practices for event management success.

• Provide support to team of 28 including Managing Partner, Partners, , Senior Associates, Lawyers, Clerks and Paralegals
• Maintaining weekly team meetings across two teams and monthly CLE (Continued Learning Education).
• Ad hoc administration tasks such as printing, scanning, filling, courier
• Provide additional support to monitor any incoming tasks in the hub
• Assist with team mentoring and training of new operations staff members
• Assist Practice Executives with document amendments, including Contracts, PowerPoints, word, letter of engagement and document conversions to new Ashurst branding
• Billing assistance for the firm – drafting, amending, and finalising of client bills and associated monthly client reporting
• Record and data management including sensitive files.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Preparation of invoices and disbursements on company credit card for staff
• Enhanced productivity by organising travel arrangements and coordinating accommodations for executives.
• Used advanced software to prepare documents, reports, and presentations.
• Updated spreadsheets to track, analyse, and report on performance within the team
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Systems Used: Service Desk Plus, Elite 3E – Financial Management, Agilquest, FCM, InterAction, Infotrack, Intapp, ChrisKiosk, iManage, Chrome River

• Assess client's needs and provide comprehensive advice on housing options from a range of established policy, procedures, and standards
• Make appropriate referrals to internal or external support service providers to assist clients with their long-term housing needs
• Use influence, negotiation, and logical persuasion skills in dealing with clients and stakeholders on all housing matters
• Determine eligibility for housing assistance and select appropriate options
• Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements
• Exercise professional judgement and expertise when providing advice to resolve complex housing issues
• Systems Used: HIIP

• Ensure administrative requirements, including reception desk services are managed in an efficient and effective manner by prioritising tasks and issues
• Management of meeting rooms
• Management of courier services including sensitive couriers.
• Management of the office, ordering and maintenance of stationery and general office supplies
• Office support for other divisions
• Project support to the Strategic governance team with administrative duties and implementing projects on behalf of Strategic governance team.
• Assisted with the induction, onboarding, offboarding and manage the desk/seating arrangements for internal and external stakeholders
• Prepare agendas and minutes meeting for the board meetings
• Generating reports for multiple different teams
• Assist in organising company events and workshops
• Co-working with Management to support the operations of the office
• Updating and implementing new policies and procedure for facilities and accommodations on the intranet
• Documenting processes and updating maintenance records
• Warden of level 10/First Aid officer
• Monitor soft services such as cleaning, sanitary and hygiene, pest control, waste, and recycling to ensure a high standard of service in maintained
• Scheduling maintenance of office upkeep
• Participation in our OH&S team and contributing to our facility safety processes
• Inspection of faulty equipment to determine need for repair
• Proactive member of the wider Executive Support team, carrying out duties such as: assisting Executive Assistance with onsite events and other adhoc tasks, offering opinions and ideas on how to improve front of house processes
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Addressed internal and external stakeholder inquiries with timely and professional responses via phone, email, teams and in-person interactions.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Supported event planning efforts, contributing to the successful execution of department events.
• Prioritised safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
• Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.

• Perform a wide range of administrative functions including end to end processing of licensing and registration applications within set timeframes
• Create and maintain database records for all new applicants and existing practitioners
• Provide help with electronic and telephone enquiries from external and internal stakeholders
• Provide information to internal and external stakeholders regarding VBA's Licensing and Registration practices and procedures
• Ensure activities are carried out in line with relevant legislative framework in accordance with operational guidelines
• Participate effectively and positively as a team member in alignment with VBA's Values and Behaviours, including problem solving, team collaboration, being innovative, and responsive
• Demonstrate an ability to foster a culture of continuous improvement, take responsibility for initiating and delivering outcomes for clients, and proactively identify opportunities for innovation
• Systems Used: TRIM, CRM, Aust Post, Content Manager, Cisco Finesse, CITEC

• Optimized sales pipeline management through the use of CRM tools, enabling more effective tracking of leads and opportunities.
• Convert leads to new business accounts
• Establish competitor information profile
• Increased client acquisition by identifying new business opportunities and building strong relationships with key stakeholders.
• Ensure 100% customer retention by building rapport between clients and stakeholders and serving as the central point of contact on all queries and enquiries
• Managed a portfolio of SME accounts, ensuring client satisfaction and retention.
• Negotiated contracts with clients, securing favourable terms that maximized profitability for the company.
• Improved communication between departments by facilitating regular meetings focused on collaboration efforts toward shared objectives.
• Delivered exceptional customer service by addressing concerns promptly and effectively, fostering long-term relationships with clients.
• Develop growth plans and solutions geared towards achieving set goals and exceeding revenue projections
• Engaged with customers to build business relationships.
• Driving improvements in efficiency and service quality across the scope of services we provide our clients
• Provide reports as required to manager, National General Manager on a weekly basis
• Developed business pipeline using cold and warm techniques.
• Used Salesforce to handle current portfolio and prospective leads.
• Systems Used: Salesforce, PMS, FIMS & Tollworks