Diana Jackson
Melbourne,VIC
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Myconnect
Melbourne, Victoria
03.2022 - 04.2023
- Responsibilities: To make sure our clients gets their utilities connected on time with their preferred retailers
- Always prioritize the customers needs and offer them the product/ plans that suits them best.
- Leveraged CRM system to manage sales activities and track sales performance.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adhered to established policies and procedures when handling customer accounts.
- Maintained knowledge of sales and promotions, return policies and security practices.
Customer Service Representative
Hejaz Financial Services
Melbourne CBD, Victoria
03.2020 - 03.2021
- My key responsibilities include: Answering and directing phone calls, Organising and scheduling meetings, Data entry into internal CRM, Providing general administration and office management support, Greet and provide assistance to visitors to the office, Providing assistance with event management activities including travel, accommodation, venue bookings and catering, Ordering all stationery and office supplies including grocery items
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Made outbound calls to obtain account information.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Completed frequent checks on user logins, file permissions and other data issues.
- Participated in planning meetings with other departments regarding future IT projects.
- Resolved customer service issues related to IT systems in a timely manner.
Education
Higher School Certificate -
Saujana Impian Secondary School
01.2010
Skills
- Strong work ethic
- Confident
- Strong presentation skills
- Strong negotiation skills
- MS Office
- Customer service
- Sales and Marketing
- Multilingual
Certification
Manage recruitment selection and induction processes, Foundation Education, 04/01/22, Current
Languages
- Bahasa Malaysia
- English
- Tamil
Timeline
Sales Representative
Myconnect
03.2022 - 04.2023
Customer Service Representative
Hejaz Financial Services
03.2020 - 03.2021
Higher School Certificate -
Saujana Impian Secondary School
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