Diana Kartel
Gold Coast,QLD
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
14
14
years of professional experience
Work History
Clint Advisor
Tiffany&Co
Gold Coast, QLD
04.2024 - Current
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted in the onboarding process for new clients by gathering information and providing guidance.
- Developed relationships with clients through regular communication and follow-up.
- Participated in team meetings to discuss strategies for improving customer experience.
- Processed payments accurately and efficiently according to established guidelines.
- Worked closely with senior management team members regarding client relations initiatives.
2IC
Secrets Jewllery Store
Helensvale, QLD
01.2023 - Current
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Increased purchase amounts by cross-selling with similar products.
Sales Assistant
Secrets jewellery store
Helensvale, QLD
10.2022 - 01.2023
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Followed store opening and closing procedures as per company guidelines.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Sales Assistant
MaxMara
Essendon DFO, VIC
04.2022 - 07.2022
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash, check and credit card payments.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Monitored business results to support sales, driving initiatives.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
Hairdresser
Foxy Vixen
South Melbourne, VIC
10.2021 - 12.2021
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Washed, colored, cut and styled hair for high volume of clients daily.
- Drove retail sales through salon product and service promotion, making specific client recommendations.
- Treated customers to shampooing and head massage to promote loyalty.
Cafe Assistant
Nisette french Bakery
Port Melbourne, VIC
02.2020 - 10.2021
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Adhered to company food, safety, quality and sanitation policies.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Served customers by phone to take orders and answer product or service questions.
Waitress Supervisor
Taco Bill Chadstone
Chadstone, VIC
01.2019 - 12.2019
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Waitress And Barista
Village Walk Cafe
Toorak, VIC
06.2016 - 12.2018
- Provided exceptional service to high volume of daily customers.
- Suggested additional items to customers to increase restaurant sales.
- Communicated effectively with patrons, took orders and made item recommendations.
- Refilled drinks and checked with diners to meet specific needs.
Waitress and Barista
Aini Cafe
South Yarra , VIC
09.2014 - 06.2016
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Personal Trainer
taban gyn
Tehran, Tehran
04.2011 - 10.2013
- Communicated with clients to determine goals and performed client assessments.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Supervised exercise and fitness areas of club and assisted members with personal programs.
Education
Certificate III in Hair dressing
Melbourne Collage of Hair And Beauty
VIC07.2022
Advanced Diploma - Physical Education
Azad University of Tehran
Tehran07.2013
Diploma - Physical Education
Zeynsb Highschool
Tehran06.2009
Skills
- Flexible Schedule
- reliable
- trustworthy
- Sales Techniques
- Issue and Conflict Resolution
- Good Judgment
- Store Opening and Closing
- Stocking and Receiving
- Problem-Solving
- Upselling Techniques
- Customer Needs Assessment
- Sales Goals Attainment
- Product Recommendations
- Time Management
- POS System Operation
- Teamwork and Collaboration
- Building Customer Relationships and Loyalty
- Available Nights, Weekends and Holidays
- Staff Development
- Goal Setting
- Staff Training
- Team Leadership
- Calm Under Pressure
Timeline
Clint Advisor
Tiffany&Co
04.2024 - Current
2IC
Secrets Jewllery Store
01.2023 - Current
Sales Assistant
Secrets jewellery store
10.2022 - 01.2023
Sales Assistant
MaxMara
04.2022 - 07.2022
Hairdresser
Foxy Vixen
10.2021 - 12.2021
Cafe Assistant
Nisette french Bakery
02.2020 - 10.2021
Waitress Supervisor
Taco Bill Chadstone
01.2019 - 12.2019
Waitress And Barista
Village Walk Cafe
06.2016 - 12.2018
Waitress and Barista
Aini Cafe
09.2014 - 06.2016
Personal Trainer
taban gyn
04.2011 - 10.2013
Certificate III in Hair dressing
Melbourne Collage of Hair And Beauty
Advanced Diploma - Physical Education
Azad University of Tehran
Diploma - Physical Education
Zeynsb Highschool