Diana Khavin
Kingsford,NSW
Summary
Dynamic leader with a proven track record at Revive Clinic Bondi Junction, excelling in practice management and staff coordination. Mastered schedule optimization and workflow enhancements, significantly improving team performance and patient satisfaction. Skilled in both empathetic patient engagement and strategic business development, showcasing a unique blend of interpersonal and analytical abilities.
Overview
27
27
years of professional experience
Work History
Practice Manager
Revive Clinic Bondi Junction
04.2021 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Aged Care Worker
Jewish Care
11.2017 - 04.2021
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Business manager
Party Food Pantry
01.2012 - 01.2015
- Party (food and decorations) planning, assisting customers with best possible outcome according to their budget
- Accounts, debt collection, invoicing, banking, general administration duties
- Customer service
- Website developing and updating, updating Facebook Page and designing and looking after marketing campaigns, designing brochures and price lists, designing catering party packs, managing advertising campaigns
Retail Store Manager
Balloon Saloon
01.2001 - 01.2012
- Party decorations planning, assisting customers from the early 'ideas' stages to delivering results on the day of the event
- Accounts, general administration duties, banking, customer service
- Business development, stock control, marketing, website administrator
- New products design, costing and implementation
- Staff training
Business Partner
Ballooning Around
01.1998 - 01.2001
- Customer service, bookkeeping, stock control incl purchasing, marketing, accounts payables and receivables and other office duties
- New Products design, costing and implementations
- Staff training
Education
Diploma - Business Management
OTEN
11.2017
Certificate - Office Duties
01.1993
English course for non-english speaking
01.1992
Equivalent of HSC - former USSR
01.1990
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
Timeline
Practice Manager
Revive Clinic Bondi Junction
04.2021 - Current
Aged Care Worker
Jewish Care
11.2017 - 04.2021
Business manager
Party Food Pantry
01.2012 - 01.2015
Retail Store Manager
Balloon Saloon
01.2001 - 01.2012
Business Partner
Ballooning Around
01.1998 - 01.2001
Certificate - Office Duties
English course for non-english speaking
Equivalent of HSC - former USSR
Diploma - Business Management
OTEN
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