Diana Lei
Summary
Responsible Barista Shift Supervisor with 3 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Muffin Break
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Greeted customers entering store and responded promptly to customer needs.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Ordered supplies, coordinate and restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Baking skills
Coffee Barista
Soul Origin
03.2020 - 10.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Promoted additional items with beverages, increasing store sales.
Education
Administration of Business - Bachelor
Queensland of University Technology
Brisbane, QLD06.2022
Skills
- Customer Service
- Espresso Machine Operation
- Safe Food Handling
- Supply Ordering
- Shop Opening and Closing
- Product Recommendations
- Product Promotion
- Hand-Crafted Drink Recipes
- New Product Introduction
- Supplier Management
- Backroom Stocking
- Barista Training
- Quality Control
Timeline
Barista Shift Supervisor
Muffin Break
10.2021 - Current
Coffee Barista
Soul Origin
03.2020 - 10.2021
Administration of Business - Bachelor
Queensland of University Technology
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