Diana Maugaotega
Sydney
Summary
Compassionate Desired Position with solid background in elderly care. Adept at providing personal care and emotional support, ensuring safe and comfortable environment for clients. Demonstrated ability to manage daily activities and display empathy and patience in all interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
Home Instead Nepean and Blacktown
03.2017 - Current
- Offered companionship and kindness to elderly clients.
- Light house duties include laundry, ironing, vacuuming, dusting.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, and toileting, giving attention to detail.
- Maintained detailed and factual records of client progress, updating the office on any changes or concerns regularly.
- Monitored client vital signs, administered or prompt medications, and tracked behaviours to keep the office well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented care provided and progress made, ensuring accurate health records.
- Caring for a variety of clients, including those with dementia and Parkinson's disease.
- Attending ongoing meetings and trainings to improve the quality of care for clients living at home.
Receptionist/Customer Service
Manpower Agency
04.2013 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Telemarketing Sales Representative
Centennial Professional Services
09.2012 - 01.2013
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Recorded contact information of customers and potential customers in internal database.
Education
Hillmorton High School
Christchurch, New Zealand Skills
- Personal hygiene assistance
- Documentation and reporting
- Meal preparation
- Compassionate caregiving
- Time management
- Dementia care
- Activities of daily living
- Emotional support
- Customer service
- Client documentation
- Social interaction
- Patient companionship
- Transportation services
- Medication management
- Recreational activities
Certification
Certificate 3 in Health Services Assistant
Timeline
Elderly Caregiver
Home Instead Nepean and Blacktown
03.2017 - Current
Receptionist/Customer Service
Manpower Agency
04.2013 - 01.2017
Telemarketing Sales Representative
Centennial Professional Services
09.2012 - 01.2013
Hillmorton High School
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