Hi, I’m
DIANA Moran
Perth,WA
Summary
Eager to learn, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Ensuring safety measures and procedures are in place and followed as per safe work statements.
Overview
17
years of professional experience
Work History
Amanda Huang
Nanny and Mother's Helper
04.2021 - 04.2022
Job overview
- Stayed current on toy and child-related recalls and safety warnings.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Taught children basic life skills, manners and personal hygiene.
- Provided developmentally appropriate activities for children.
- Assisted children with homework assignments and special projects across different subjects.
- Promoted language development skills through reading and storytelling.
- Monitored children's play activities to verify safety.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supervised children on playground to help develop physical and social skills.
- Encouraged children to be understanding and patient with others.
- Assisted with light housekeeping duties as well as running errands.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established and maintained safe play environment for children.
- Helped children complete homework assignments and school projects.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Engaged with children on individual basis to build positive relationships.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Prepared meals and snacks for children based on dietary guidelines.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Sarita
Babysitter
11.2020 - 04.2021
Job overview
- Taught children basic life skills, manners and personal hygiene.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Planned fun outings and educational activities to keep children entertained.
- Encouraged children to be understanding and patient with others.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
Mila&Mario Cleaner
Cleaner
09.2019 - 01.2021
Job overview
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Supervised supplies in inventory and submitted reorder requests.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Confirmed all cleaning tools and equipment were stored properly after use.
In Buzios
Tourist Guide
11.2015 - 07.2019
Job overview
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Built personal relationships with guests to promote positive experiences.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Researched information on Rio de Janeiro to provide accurate, detailed tours.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Checked tour vehicles for cleanliness, safety and functionality.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Guided groups of up to 30 people on scheduled tours.
- Established positive relationships with tour members through fun and engaging conversation.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Furnished customers with unique experiences by developing and creating new tour routes.
Discovery Rio Tour
Tourism Consultant
08.2015 - 07.2019
Job overview
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Created promotional materials to increase visibility and attract larger market share.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Generated travel-related reports for clients to facilitate decision-making.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Tia Percilia
Childcare Volunteer Teacher
05.2017 - 10.2017
Job overview
- Supervised children of various ages on playground and field trips.
- Sparked imagination by helping children discover new things each day.
- Utilized creative teaching strategies to engage students in classroom.
- Created safe and nurturing learning environment for preschoolers.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Assessed student progress and provided feedback on educational development.
- Guided students to develop social, emotional and physical skills.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
- Watched and redirected inappropriate student behavior.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Supported students in developing self-esteem and self-confidence.
Proyectos Y Servicios EIRL
Architect
03.2015 - 07.2015
Job overview
- Communicated with vendors and contractors to incorporate input into project designs.
- Researched zoning laws and building codes to verify conformance with regulatory agencies.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Inspected contractor and sub-contractor work to verify construction met quality standards and complied with building codes.
- Evaluated project requirements to identify and mitigate risks.
- Attended team meetings to resolve technical and project issues and review project schedules.
- Solicited bids from contractors and negotiated to secure best possible prices.
- Maintained quality control standards and procedures for accurate and precise measurements, illustrations and documentation.
VISSO SAC
Architect
04.2014 - 02.2015
Job overview
- Communicated with vendors and contractors to incorporate input into project designs.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Designed custom furniture adapted to floor plans, working closely with multiple furniture vendors.
- Monitored and analyzed project costs and resource allocation to mitigate overages.
- Researched materials to determine appropriate selection for projects.
- Determined project costs and made adjustments to keep projects within budget.
STANSA SAC
Architectural Designer
03.2012 - 03.2014
Job overview
- Worked closely with multi-disciplinary team to design residential and commercial projects in Peru.
- Engaged with clients to determine needs and requirements for custom homes.
- Verified construction documentation to meet client requirements and vision.
- Incorporated sustainable designs into commercial projects.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Coached newly hired employees and interns while observing progress and delegating tasks.
- Consulted with clients to determine functional and spatial requirements of new structure.
- Advised clients on issues and options negatively affecting completion dates and suggested ways to keep project under budget.
- Attended team meetings to resolve technical and project issues and review project schedules.
- Researched materials to determine appropriate selection for projects.
- Managed difficult customers with poise, compassion and support and resolved issues efficiently.
Teacher In Communities
Community Support Worker
04.2005 - 11.2007
Job overview
- Aided in identification of individuals and families in need of social services to provide benefits and resources.
- Planned and hosted on- and off-campus community service activities.
- Collaborated with community partners to develop and implement strategies to meet social service needs.
- Produced crisis management and intervention plans for communities in need.
- Participated in community events and activities to increase awareness of available social services.
- Established networks to increase community awareness of new programs.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Liaised with community members, recommending resources and programs.
- Facilitated referrals to community resources and services to meet needs of individuals and families.
- Enlisted support of volunteers and collaborated with businesses and community groups.
Education
MIT InstuteSydney, NSW
No Degree from English
03.2020
CIETHRio De Janeiro, Brazil
No Degree from Tourist Guide
07.2016
University Overview
- Professional Certificate in tourism in Dubai
- International Tourism
- Hospitality and Events
- Tourist Management
- Recipient of Best Tourist Guide 2018 and 2019.
Toulouse LautrecLima, Peru
Bachelor's from Interior Architecture
05.2014
University Overview
- Thesis Statement: Home automation architecture
- Study Abroad: interior design - Istituto Europeu Di Design, Brasil
Santa Rita De CasaiLima, Peru
High School Diploma
12.2007
University Overview
- Studied: Community Service and relations.
- Voluntary: Community Service
Skills
- Basic Clerical Knowledge
- Superior Communication Skills
- Educational Support
- Child Supervision
- Community Integration
- Daily Logs
- Emotional Support
- Student Rapport-Building
- Safety Protocols
- Transporting Residents
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Nanny and Mother's Helper
Amanda Huang
04.2021 - 04.2022
Babysitter
Sarita
11.2020 - 04.2021
Cleaner
Mila&Mario Cleaner
09.2019 - 01.2021
Childcare Volunteer Teacher
Tia Percilia
05.2017 - 10.2017
Tourist Guide
In Buzios
11.2015 - 07.2019
Tourism Consultant
Discovery Rio Tour
08.2015 - 07.2019
Architect
Proyectos Y Servicios EIRL
03.2015 - 07.2015
Architect
VISSO SAC
04.2014 - 02.2015
Architectural Designer
STANSA SAC
03.2012 - 03.2014
Community Support Worker
Teacher In Communities
04.2005 - 11.2007
MIT Instute
No Degree from English
CIETH
No Degree from Tourist Guide
Toulouse Lautrec
Bachelor's from Interior Architecture
Santa Rita De Casai
High School Diploma
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