Diana Mtashar
Sydney
Summary
A support worker provides clients with assistance with daily activities, personal care, and promoting independence and well-being also managing daily office operations, handling administrative tasks, and ensuring smooth business processes. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards.work by diligently completing assignments and looks for opportunities to help others. have a great understand of different multicultural backgrounds and are able to fit in and adapt to knew cultures and traditions.
Overview
6
6
years of professional experience
Work History
Support Worker / Admin
Laraz Disability Services
02.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth
- Processing invoices, and ensuring smooth data management and participant setup
- Make phone calls and sending emails
- Filling clients service agreements and other clients requirements
Sales Supervisor
Guess Liverpool
01.2022 - 01.2023
- Greeting customers and offering assistance in finding requested items, helping boost customer satisfaction and retention
- Manage register operations using cash and EFTPOS machines through the POS system to process sales, returns, and exchanges
- Replenish missing stock and sizes and unpack and tag new arrival stock
- Neatly organise stock and fold and hang clothes
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Follow company policies, rules and procedures to promote company goals and maintain safety
- Do weekly store banking and monthly store budget
- Welcoming and greeting customers in the store
- Developed and maintained positive relationships with customers, resulting in repeat business and referrals
- Assist customers with finding the best dress for their big day
- Assisting with dressing and zipping the dresses for the customers
- Handling cash, EFTPOS machines and calculations
- Keeping the store clean and tidy at all times by vacuuming, mopping and wiping windows and mirrors daily
- Unpack, steam, tag and hang new stock
- Being able to manage between customers at once
Sales Assistant
Cosabella Boutique
01.2021 - 01.2022
- Always greeting customers with a positive attitude
- Kept display neat and tidy
- Demonstrated strong knowledge of jewelry products to educate customers and answer questions
- Managed and resolved customer complaints and issues
- Communicated with customers in order to assist them in buying their desired product
Crew Member
Oporto
01.2022 - 12.2022
- Being able to work under pressure and in a fast-paced environment and still present the best quality of service
- I have trained and managed new team members into the workforce, as part of the training I have covered the company's policies and processes and other aspects of business
- Always kept the kitchen area and dining area clean and hygienic to serve good quality food
- Food and ingredient expiration dates are routinely checked, as well as their quality
- Ensured to keep a positive attitude when greeting and communicating with customers & team
Hospitality Worker
Guzman Y Gomez
01.2019 - 12.2020
- Greeting customers and providing outstanding customer service by assisting them with ordering
- Operating drive-through window and sales register quickly and efficiently by recording customers orders on POS
- Maintained high standards of customer service during fast paced operations and under pressure
- Handled currency and credit card transactions quickly and accurately maintained the hygiene of the restaurant by cleaning and sanitizing the dine in area and any surfaces to follow the NSW Covid policies and procedures
Education
4 week makeup artistry course -
DINA KHOUCHABA
12.2024
Diploma in Community Services -
Tafe NSW Compbelrown
12.2022
Higher School Certificate -
All saints catholic college
12.2020
Certificate I-IV in business services -
all saints catholic college
12.2020
Skills
- Knowledge of ICT such as Microsoft Word, Excel, Scanning, PowerPoint
- Experience of working with varying age groups
- Problem solving
- Exceptional skills in hospitality, retail, and customer service
- Enjoy working in a team environment
- Quick and skillful learner
- Ability to work under pressure in a fast-paced environment
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Support Worker / Admin
Laraz Disability Services
02.2024 - Current
Sales Supervisor
Guess Liverpool
01.2022 - 01.2023
Crew Member
Oporto
01.2022 - 12.2022
Sales Assistant
Cosabella Boutique
01.2021 - 01.2022
Hospitality Worker
Guzman Y Gomez
01.2019 - 12.2020
4 week makeup artistry course -
DINA KHOUCHABA
Diploma in Community Services -
Tafe NSW Compbelrown
Higher School Certificate -
All saints catholic college
Certificate I-IV in business services -
all saints catholic college
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