Diana Nyanjui
Modbury,SA
Summary
Dedicated Support Worker from Always Care Services, adept in emotional support and life skills development, significantly enhanced client care quality. Established strong client relationships, effectively managed crises, and promoted independence, demonstrating exceptional interpersonal skills and health awareness. Achieved notable improvements in client satisfaction and well-being through personalized, empathetic assistance.
Overview
2
2
years of professional experience
Work History
Support Worker
Always Care Services
Gulfview Heights, SA
09.2022 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Personal Care Assistant
Estia Health
Valley View, SA
11.2022 - 01.2024
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Education
Bachelor Of Psychology - Psychology
University of South Australia
Adelaide, SADiploma Of Arts - Ageing And Disability
South Australia Institute of Business And Technolo
Adelaide, SA06.2024
Skills
- Emotional Support
- Daily living support
- Life Skills Development
- Transcription and dictation
- Mobility Assistance
- Skill Development
- Behavioral support
- Meal Planning and Preparation
- Daily living assistance
- Cleaning and sanitizing
- Housekeeping tasks
- Professional boundaries
- Health and safety awareness
- Confidentiality and Privacy
Timeline
Personal Care Assistant
Estia Health
11.2022 - 01.2024
Support Worker
Always Care Services
09.2022 - Current
Bachelor Of Psychology - Psychology
University of South Australia
Diploma Of Arts - Ageing And Disability
South Australia Institute of Business And Technolo