Diana Ouma
Nollamara,WA
Summary
Proven Support Worker with a track record of enhancing client wellness and independence at Plan And Grow. Specializes in life skills development and emotional support, significantly improving client self-esteem and social integration. Established strong, empathetic client relationships, ensuring safety and progress through meticulous health monitoring and goal-setting initiatives.
Overview
4
4
years of professional experience
Work History
Support Worker
Plan And Grow
04.2023 - Current
- Assisted children with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
Support Worker
Healthcare Australia
01.2021 - Current
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Monitored clients' progress to adjust treatment plans accordingly.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Education
Certificate III - Individual Support
Kingsway Vocational Training
Melbourne, VICMaster of Science - Applied Public Health
University of Western Australia
Perth, WA12.2025
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Behavioral support
- Mobility Assistance
- Life Skills Development
- Professional boundaries
Timeline
Support Worker
Plan And Grow
04.2023 - Current
Support Worker
Healthcare Australia
01.2021 - Current
Certificate III - Individual Support
Kingsway Vocational Training
Master of Science - Applied Public Health
University of Western Australia
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