Diana Panicker
Summary
- Dedicated & passionate with successful experience in fast-paced settings.
- Hardworking team player with expertise in completing various clerical tasks and offering support.
- Responsible, punctual and productive when working with little to no supervision.
- Detail-oriented team player with strong organizational skills.
- Ability to handle multiple tasks simultaneously with a high degree of accuracy.
- Organized, dependable and successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Knowledgeable in schedule, records, and front desk management.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
South Australia Medical Services
09.2022 - Current
- Contribute to positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Develops strong relationships with patients, fostering loyalty and trust in practice's services and create a welcoming atmosphere for patients and their families.
- Facilitate effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Enhance patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Manage high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanour.
- Transcribe phone messages and relay information to appropriate personnel.
- Coordinate specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organize essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increase efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Ensure accurate record-keeping by diligently updating patient information.
- Help patients complete necessary medical forms and documentation.
- Coordinates patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Invoice patients accurately in line with charging guidelines.
- Handle billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Ensure optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
Medical Receptionist
South Australia Medical Services
05.2021 - 10.2022
Packaging Handler
Nocelle Foods
01.2019 - 12.2021
Sandwich Artist
Subway
08.2018 - 05.2019
Education
Bachelor of Podiatry
University of South Australia
Adelaide, SA04.2024
High School
Kildare College
Holden Hill, SA12.2016
Skills
- Excellent Interpersonal Skills
- Excellent Communication
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Problem-solving abilities
- Adaptability and Flexibility
- Multitasking Abilities
- Problem-Solving skills
- Computer Proficiency
Additional Information
Travel History
- Singapore: 2020
- Dubai: 2020
- India: 2020 & 2024
Timeline
Medical Receptionist
South Australia Medical Services
09.2022 - Current
Medical Receptionist
South Australia Medical Services
05.2021 - 10.2022
Packaging Handler
Nocelle Foods
01.2019 - 12.2021
Sandwich Artist
Subway
08.2018 - 05.2019
Bachelor of Podiatry
University of South Australia
High School
Kildare College
Similar Profiles
Jessica TippinsJessica Tippins
Operational Support Officer at Absolute Medical Response (AMR) - South AustraliaOperational Support Officer at Absolute Medical Response (AMR) - South Australia
Caroline MorrisCaroline Morris
Administration and Customer Service Officer at Trades Services South AustraliaAdministration and Customer Service Officer at Trades Services South Australia
Mehdi NooriMehdi Noori
IT Service Desk Support & Networking at Department of Human Services South Australia (DHS)IT Service Desk Support & Networking at Department of Human Services South Australia (DHS)
Beverly MarshBeverly Marsh
Medical Receptionist at H. RICHARD REYNOLDS, M.D.Medical Receptionist at H. RICHARD REYNOLDS, M.D.
Ramia BulginRamia Bulgin
Medical Receptionist at East Croydon Medical CentreMedical Receptionist at East Croydon Medical Centre