DIANA PUIGCERVER CHEN
Sydney,NSW
Summary
Professional and responsible worker, with extensive professional experience in different areas of the hospitality industry. I worked as a waitress, serving at the bar, managing and processing payments or as a Hostess receiving customers in a luxury restaurant. Always willing to learn more. Experience in managing reservations and waiting lists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating a welcoming environment. Good service to customers.
My availability is weekdays from 7am to 5pm and from 10pm until later. Since I study in the afternoons. And full-time weekends
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
HAKKASAN S.L.
06.2023 - 09.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Event Coordinator
ASOCIACIÓN INTERCULTURAL ALACANT-XINA
09.2019 - 09.2023
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
Waitress
HAKASSAN S.L.
09.2022 - 05.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers.
Waitress
LIDU GARDEN
01.2019 - 09.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
Bachelor of Arts - Fine Arts
UNIVERSIDAD MIGUEL HERNANDEZ DE ELCHE
Alicante, Spain06.2019
Skills
- Active Listening
- Attentive Service
- Hospitality Service
- Seating Assignment Preparation
- Cleaning and Sanitation
- Table Setting Arrangements
- Event Organization
- Guest Experience Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Chinese (Mandarin)
Professional Working
Certification
RSA
Timeline
Hostess
HAKKASAN S.L.
06.2023 - 09.2023
Waitress
HAKASSAN S.L.
09.2022 - 05.2023
Event Coordinator
ASOCIACIÓN INTERCULTURAL ALACANT-XINA
09.2019 - 09.2023
Waitress
LIDU GARDEN
01.2019 - 09.2019
Bachelor of Arts - Fine Arts
UNIVERSIDAD MIGUEL HERNANDEZ DE ELCHE
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