Diana Rahimi
Sydney,Australia
Summary
With skills developed through my Bachelor of Chiropractic Science and case management experience, I bring a strong ability to organize, communicate effectively, and handle complex tasks. My background has equipped me with a keen eye for detail and a commitment to efficient, client-focused service. These skills prepare me to thrive in any role requiring excellent organizational abilities and professional interaction.
Overview
10
10
years of professional experience
Work History
Claims Manager
QBE insurance
2023.12 - Current
- Managed a portfolio of up to 60 workers' compensation claims, overseeing the claims process from initiation to resolution.
- Coordinated and facilitated recovery plans to support injured employees in their return-to-work process, ensuring timely and effective rehabilitation.
- Conducted comprehensive case assessments, developed tailored strategies for each claim, and collaborated with medical professionals and employers to optimize recovery outcomes.
- Provided expert guidance and support to claimants, addressing their concerns, and facilitating communication between all parties involved.
Extra Care Specialist
The Commonwealth Bank
Sydney , Australia
2021.12 - 2023.11
- Successfully manage a diverse portfolio of cases for individuals with various health concerns such as mental health, terminal illness, and injuries and providing a tailored solution to them to manage their financial obligations
- Demonstrate exceptional empathy and communication skills in interactions with clients
- Providing guidance on budgeting, debt management and repayment options to help customers regain financial stability
- Deal with complex, sensitive, and aged cases and provide solution outcomes for clients
- Collaborate with financial counsellors and third parties to assist clients in rebuilding their financial situation
Financial Assistance Specialist
The Commonwealth Bank
2019.01 - 2021.12
- Identified hardship triggers and devised innovative solutions to support vulnerable customers, focusing on securing their long-term financial well-being.
- Applied comprehensive knowledge of NCC legislation and hardship timelines to ensure compliance and effective assistance.
- Utilized expertise in arrears and debt collection practices to effectively manage and resolve financial difficulties.
- Handled customer complaints and escalations with professionalism as a virtual support officer, providing resolution, and maintaining high customer satisfaction.
Support Hub Specialist
The Commonwealth Bank
2018.09 - 2019.01
- Managed and actioned new and existing exception reports, ensuring timely and accurate processing.
- Remediated errors in NCC reports, improving data integrity and operational efficiency.
- Oversaw and progressed the hardship mailbox, handling requests and tracking timelines to ensure compliance and customer satisfaction.
- Identified operational and regulatory errors, providing targeted coaching and feedback to agents to prevent future breaches and enhance overall business performance.
- Worked on various reports, including the No Action Report and DHA, to support and streamline business operations.
Early Customer Engagement Specialist
The Commonwealth Bank
2018.02 - 2018.09
- Acted as the primary point of contact for customers regarding their debts, providing initial support and guidance.
- Assisted customers with their day-to-day financial well-being, specializing in home loans, personal loans, and credit cards.
- Educated customers on their financial options and negotiated suitable payment arrangements to facilitate effective debt resolution.
- Managed a high volume of calls using inbound and outbound dialers, ensuring prompt and efficient communication.
Cashier
Woolworths
2015.03 - 2018.02
- Operated the cash register and processed electronic payments efficiently, issuing receipts promptly to ensure smooth and accurate transactions.
- Assisted customers with returns and exchanges, adhering to store policies and procedures to resolve issues and enhance customer satisfaction.
- Priced merchandise, stocked shelves, and conducted inventory checks to maintain store organization and ensure product availability.
Education
BACHELOR OF CHIROPRACTIC SCIENCE -
Macquarie University
11.2023
HIGH SCHOOL DIPLOMA -
Macarthur Girls High School
12.2014
Skills
- Planning and Organization
- Liability management
- Client Advocacy
- Patient support
- Decision-Making
- Stakeholder Collaboration
- Relationship Building
References
- Samar Almasre, QBE service manager, QBE Insurance, Samar.Almasre@qbe.com 0499 492 229
- Lucy Williamson, Extra Care Team Leader Manager, The Commonwealth Bank, (042) 228-4580, Lucy.williamson@cba.com.au
Timeline
Claims Manager
QBE insurance
2023.12 - Current
Extra Care Specialist
The Commonwealth Bank
2021.12 - 2023.11
Financial Assistance Specialist
The Commonwealth Bank
2019.01 - 2021.12
Support Hub Specialist
The Commonwealth Bank
2018.09 - 2019.01
Early Customer Engagement Specialist
The Commonwealth Bank
2018.02 - 2018.09
Cashier
Woolworths
2015.03 - 2018.02
BACHELOR OF CHIROPRACTIC SCIENCE -
Macquarie University
HIGH SCHOOL DIPLOMA -
Macarthur Girls High School
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