Diana Rifahi
Sydney,NSW
Summary
Versatile and dynamic professional, excelling in roles from NDIS support coordinator to customer service at McDonald's. Demonstrated expertise in administrative support and customer satisfaction, enhancing operational efficiency and client experiences. Proven ability in schedule management and complaint resolution, driving positive outcomes. Achieved significant improvements in customer satisfaction levels, showcasing superior coordination skills and a resourceful approach.
Overview
9
9
years of professional experience
Work History
Personal Assistant
NDIS support coordinator
Yagoona, Nsw
01.2024 - Current
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Maintained confidential files related to personnel records or other sensitive information.
- Scanned documents into electronic format for storage in a secure database system.
- Processed invoices related to business expenses incurred by the executive team.
- Arranged conference calls with remote employees or clients located outside of local area.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Organized work projects around client's house.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Managed household inventory and maintenance schedules.
Medical Receptionist
antidote clinic
Punchbowl, Nsw
01.2023 - 01.2024
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
NDIS Support Worker
advance disability services
Condellpark, Nsw
02.2017 - 12.2022
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Assisted clients with personal care, such as showering and dressing.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Supported clients to access education, training or employment opportunities.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Supported clients' social, physical and emotional needs to help integrate into local community.
Jd Sports
jd sports
Bankstown, 2200
03.2020 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Mcdonalds
Mcdonalds
Bankstown, NSW
02.2016 - 02.2019
- Developed customer experience strategies to improve customer satisfaction levels.
- Established processes and procedures for handling customer inquiries, complaints, and requests in a timely manner.
- Suggested changes in products, services to improve customer experience, satisfaction levels.
- Resolved customer complaints promptly while providing a positive customer experience.
- Supervised staff activities related to providing excellent customer experience.
- Collaborated with team members to ensure outstanding customer experience.
Education
Some College (No Degree) -
Condellpark High School
CondellparkSkills
- Errands management
- Professional phone etiquette
- Schedule management
- Attention to detail
- Personal services
- Professional and mature
- Administrative support
- Calendar management
- Time management
- Filing and data archiving
- Customer service
- Fast learning
- Resourceful
- Training staff
- Valid Driver's license
- Coordination skills
- Scheduling
- Complaint resolution
- Account updating
- Call management
- Product promotion
- Superior computer skills
- Bookkeeping
- Call handling
- Invoice processing
- Written communication
- Interpretation skills
Languages
Arabic
Professional
English
Professional
Timeline
Personal Assistant
NDIS support coordinator
01.2024 - Current
Medical Receptionist
antidote clinic
01.2023 - 01.2024
Jd Sports
jd sports
03.2020 - 12.2020
NDIS Support Worker
advance disability services
02.2017 - 12.2022
Mcdonalds
Mcdonalds
02.2016 - 02.2019
Some College (No Degree) -
Condellpark High School