Diana Schoeniger
Gold Coast,QLD
Summary
A committed and proactive professional with a positive mindset and strong work ethic, who is reliable, highly organised and enjoys problem solving. I embrace challenges with the ability to multitask and by taking the initiative.
Overview
22
22
years of professional experience
Work History
Adviser Revenue Analyst
Centrepoint Alliance
09.2023 - Current
- Effectively manage and respond to enquiries and provide information, assistance and support to financial advisers and their practices, regional managers and internal staff
- Processing of revenue, adjustments and payment runs for a variety of dealer groups
- Improvement of internal processes and procedures
- Effective problem recognition and solving
- Investigation and resolution of dishonoured payments
- Cover of senior team member during annual leave
- Strong work relationships with internal and external stakeholders
- Assist with offboarding process of advisers, involving cancelation of payment authorities and revenue clawbacks
- Assist with implementation and problem resolution of new projects and processes
Adviser Revenue Administrator
Centrepoint Alliance
03.2022 - 08.2023
- Effectively manage and respond to enquiries and provide information, assistance and support to financial advisers and their practices, regional managers and internal staff
- Processing of revenue, adjustments and payment runs for a variety of dealer groups
- Improvement of internal processes and procedures
- Effective problem recognition and solving
- Investigation and resolution of dishonoured payments
- Cover of senior team member during annual leave
- Strong work relationships with internal and external stakeholders
- Assist with offboarding process of advisers, involving cancelation of payment authorities and revenue clawbacks
- Assist with implementation and problem resolution of new projects and processes
Relief Educator
ANZUK Education
11.2021 - 03.2022
- I was responsible for the supervision, care and education of young children, aged 6 months to 5 years, in a variety of childcare settings on the Gold Coast
- I assist children in their play, their learning and their development as well as their first experiences and their individual needs, including coaching their emotions
Senior Educator
Goodstart Early Learning
03.2021 - 11.2021
Senior Educator
Goodstart Early Learning
03.2019 - 03.2021
Senior Educator
Goodstart Early Learning
09.2016 - 02.2019
- As a Room Leader I was responsible for the supervision, care and education of young children aged 6 months to 5 years; to assist them in their play, learning and development, first experiences and individual needs as well as Emotion Coaching
Casual Emergency Staffing Team Educator
Reliance HR Solutions
06.2016 - 09.2016
- I worked in a team providing Emergency After School Care to children at various State Schools around the Gold Coast
Casual Senior Educator
St Bernard’s Village Childcare Centre
10.2014 - 06.2016
- I worked with young children, 6 months to 5 years of age, to assist them with their play, development, individual needs and first experiences
Casual Childcare Educator
Isle of Capri Early Learning Centre
08.2014 - 10.2014
- I worked with young children, 6 months to 4 years of age, to assist them in their play, their development, individual needs and first experiences
Associate VAT Accountant
BlackRock International Limited
10.2011 - 03.2014
- Strong practical VAT experience with knowledge and understanding of VAT legislations in Europe
- I reported into the Transfer Pricing Execution and Tax Operations Team which accounts for Transfer Pricing globally and EMEA Tax Accounting, including Corporate Taxation, and was responsible for the timely coordination and completion of EMEA VAT returns and their filing by due date while meeting global VAT compliance
Financial Accountant
BlackRock International Limited
02.2011 - 09.2011
- Initially contracted to investigate and clear aged intercompany breaks across Europe, Asia and the US but have also been involved in projects such as entity rationalizations/closures, provision of fund allocations and true ups
Cash Officer
FNZ (UK) Ltd
10.2010 - 02.2011
- Efficient completion of multiple bank and client account reconciliations whilst recognising and resolving problems effectively
Finance Analyst
BlackRock International Limited
05.2009 - 06.2010
- Completion of multiple currency bank and balance sheet account reconciliations
- Effective problem recognition and solving
Assistant Financial Accountant
Scottish & Newcastle Ltd
01.2008 - 03.2009
- Company Overview: Scottish & Newcastle was the subject of a takeover by Heineken and Carlsberg during this period
- Scottish & Newcastle was the subject of a takeover by Heineken and Carlsberg during this period
Accounting Assistant
Scottish & Newcastle Ltd
01.2007 - 01.2008
- Company Overview: Scottish & Newcastle was the subject of a takeover by Heineken and Carlsberg during this period
- Scottish & Newcastle was the subject of a takeover by Heineken and Carlsberg during this period
Front of House Executive
Scottish & Newcastle Ltd
03.2006 - 01.2007
- Company Overview: Scottish & Newcastle was the subject of a takeover by Heineken and Carlsberg during this period
- Responsibilities: Accounts Payable | Accounts Receivable | Data entry | Bank Reconciliations | Intercompany Recharges | Control of group office Barclaycard accounts | I saved costs by reducing card holders’ limits by GBP 200,000 | Excellent Customer Service | Meeting Room Bookings, Audio/Videoconferencing and co-ordinated Hospitality requirements | Relief of Facilities Manager | Technical Issue Solving | Designed and implemented a branded Edinburgh Directory Guide for international Graduates and a Front of House Procedure Guide
- Scottish & Newcastle was the subject of a takeover by Heineken and Carlsberg during this period
Reception Manager
The George Hotel
02.2005 - 03.2006
Reception Team Leader
The George Hotel
12.2003 - 02.2005
Receptionist
The George Hotel
05.2003 - 12.2003
- Managed a team of eight | responsible for recruitment, training, performance monitoring and appraisals | Involved in transitioning InterContinental Hotels Group to Principal Hayley Hotels Group | Achieved monthly set team targets and increased hotels revenue | Responsible for all aspects of hotels running whilst acting as Duty Manager | Maintained weekly rotas | Upselling; implemented new upselling techniques | ‘Employee of the Month’ Award in recognition of excellent customer service and consistently achieving all targets | Excellent customer service and communication skills, courteous telephone manners | Data entry and room & restaurant bookings
Education
Certificate in Accounting - Accounting And Finance
The Career Academy Australia
03.2025
Diploma in Specialised Bowen Therapy - Health And Wellness
Bowtech Bowen Training Australia
01.2023
Certificate IV in Bowen Therapy - Health And Wellness
Bowtech Bowen Training Australia
09.2021
Diploma in Leadership & Management - Business Management
Imagine Education Southport
Gold Coast, QLD05.2016
Diploma in Early Childhood Education & Care Services - Education
Imagine Education Southport
Gold Coast, QLD08.2015
Certificate III in Early Childhood Education & Care Services - Education
Imagine Education Southport
Gold Coast12.2014
Global Law – Business Module - Accounting
ACCA Accounting Qualification
02.2010
Scottish Trade Qualification as an Accounting Technician - Accounting And Finance
Accredited By The Association of Accounting Technicians
United Kingdom08.2009
Trade Qualification & Apprenticeship in Hospitality Services - Hospitality
Accredited And Certified By Chamber of Industry And Commerce
Germany07.1997
Trade Qualification & Apprenticeship in Business and Finance - Accounting And Finance
Accredited And Certified By Chamber of Industry And Commerce
Germany07.1993
Skills
- Bi-lingual: English, German
- Excellent time management skills
- High quality customer/ client service
- Strong communication skills
- Analytical thinking
- Flexible and adaptable to change
- High level of work ethic
- Organisational skills
- High attention to detail
- Multitasking abilities
- Problem resolution
- Team player
- Microsoft Office Suite
- Accounting Software Packages
- Australian Financial Services Software Packages
- Training and mentoring
Accomplishments
Awarded Employee of the Month Team Award in February 2025 for outstanding client services and significant improvement in turnaround times for Advice Revenue queries, which brought the company's Net Promoter Score for licensed advisers to a record 52
Involvement in the transition and integration processes of the Finance department during the takeover of Scottish & Newcastle by Heineken and Carlsberg, with the successful handover of the remaining financial affairs
Control over group office Barclaycard accounts and cost savings of GBP 200,000 by reducing card holders’ limits
Designed and implemented a company branded Edinburgh Directory Guide for international Graduates and a Front of House Procedure Guide
Employee of the Month award in recognition of excellent customer service and consistently achieving all targets
Supervised and managed a team of eight staff members as a Reception Manager
Additional Skills Certificates Workshops
- Currently_studying, Certificate in MYOB Accounting, Accredited by The Career Academy Australia
- 02/01/25, Certificate in Xero and Advanced Xero Package, Accredited by The Career Academy Australia
- 08/01/18, Brain Development & Attachment Theory – Workshop with Beth MacGregor, Goodstart Early Learning Cairns, QLD
- 02/01/17, 11/30/17, Goodstart Family Connections & I-STEPS Training, Goodstart Early Learning Cairns
- 07/01/15, Childcare Professional Development Workshop, ACA QLD 2015 National Conference, Brisbane Convention & Entertainment Centre
- 03/01/15, Lady Gowrie QLD Childcare Conference – Vision Inspiration & Momentum, Brisbane Convention & Entertainment Centre
- 04/01/04, 10/31/04, Certificate in Service Leadership and Training, InterContinental The George Hotel, Edinburgh, UK
- 04/01/00, Supervisory Development Certificate, Hotel Conrad International Dublin, Ireland
Computing Skills
- Microsoft Office Suite (including Word, Excel, PowerPoint, Teams and Outlook)
- Accounting Software Packages (Xero, MYOB)
- Australian Financial Services Software Packages (including Salesforce and XPlan)
- Banking System Packages
- UK and German Accounting Software Packages
- UK and German Hospitality Booking Systems
Professional Employment History Others
01/01/94, 12/31/03, Variety of Hospitality Manager and Customer Service positions, Ireland, Australia and Germany as well as on the worldwide motor vessel MV Deutschland
Professional Employment History
- 09/01/23, present, Adviser Revenue Analyst, Centrepoint Alliance, Bundall, QLD, Gold Coast
- 03/01/22, 08/31/23, Adviser Revenue Administrator, Centrepoint Alliance, Bundall, QLD, Gold Coast
- 10/01/11, 03/31/14, Associate VAT Accountant, BlackRock International Limited, Edinburgh, UK
- 02/01/11, 09/30/11, Financial Accountant, Financial Reporting Group, BlackRock Int Limited, Edinburgh, UK
- 10/01/10, 02/28/11, Cash Officer, Cash Team Operations, General Finance, FNZ (UK) Ltd, Edinburgh, UK
- 05/01/09, 06/30/10, Finance Analyst, Cash Team, General Finance, BlackRock Int Limited, Edinburgh, UK
- 01/01/08, 03/31/09, Assistant Financial Accountant, Scottish & Newcastle Ltd, Edinburgh, UK
- 01/01/07, 01/31/08, Accounting Assistant, Scottish & Newcastle Ltd, Edinburgh, UK
- 01/01/07, 01/31/07, Front of House Executive, Scottish & Newcastle Ltd, Edinburgh, UK
- 02/01/05, 03/31/06, Reception Manager, The George Hotel, Edinburgh, UK
- 02/01/05, 01/31/05, Reception Team Leader, The George Hotel, Edinburgh, UK
- 05/01/03, 12/31/03, Receptionist, The George Hotel, Edinburgh, UK
- 11/01/21, 03/31/22, Relief Educator, ANZUK Education, Gold Coast, QLD
- 03/01/21, 11/30/21, Senior Educator, Goodstart Early Learning, Currumbin Waters, QLD
- 03/01/19, 03/31/21, Senior Educator, Goodstart Early Learning, Toowoomba Highfields, QLD
- 09/01/16, 02/28/19, Senior Educator, Goodstart Early Learning, Mossman FN, QLD
- 09/01/16, 09/30/16, Casual Emergency Staffing Team Educator, Reliance HR Solutions, Gold Coast, QLD
- 10/01/14, 06/30/16, Casual Senior Educator, St Bernard’s Village Childcare Centre, Mt Tamborine, QLD
- 08/01/14, 10/31/14, Casual Childcare Educator, Isle of Capri Early Learning Centre, Gold Coast, QLD
Hobbies and Interests
- Walking and hiking in nature
- Meeting friends & family
- Playing Music - Japanese Taiko Drumming
- Dancing & Sports - Zumba & Aqua Zumba, Bowling, Swimming
- Travel
Languages
German
Native or Bilingual
English
Native or Bilingual
Interests
Walking and hiking in nature
Meeting friends and family
Playing music - Japanese Taiko Drums
Dancing & Sports - Zumba & Aqua Zumba, Bowling, Swimming
Community engagement
Travel
Timeline
Adviser Revenue Analyst
Centrepoint Alliance
09.2023 - Current
Adviser Revenue Administrator
Centrepoint Alliance
03.2022 - 08.2023
Relief Educator
ANZUK Education
11.2021 - 03.2022
Senior Educator
Goodstart Early Learning
03.2021 - 11.2021
Senior Educator
Goodstart Early Learning
03.2019 - 03.2021
Senior Educator
Goodstart Early Learning
09.2016 - 02.2019
Casual Emergency Staffing Team Educator
Reliance HR Solutions
06.2016 - 09.2016
Casual Senior Educator
St Bernard’s Village Childcare Centre
10.2014 - 06.2016
Casual Childcare Educator
Isle of Capri Early Learning Centre
08.2014 - 10.2014
Associate VAT Accountant
BlackRock International Limited
10.2011 - 03.2014
Financial Accountant
BlackRock International Limited
02.2011 - 09.2011
Cash Officer
FNZ (UK) Ltd
10.2010 - 02.2011
Finance Analyst
BlackRock International Limited
05.2009 - 06.2010
Assistant Financial Accountant
Scottish & Newcastle Ltd
01.2008 - 03.2009
Accounting Assistant
Scottish & Newcastle Ltd
01.2007 - 01.2008
Front of House Executive
Scottish & Newcastle Ltd
03.2006 - 01.2007
Reception Manager
The George Hotel
02.2005 - 03.2006
Reception Team Leader
The George Hotel
12.2003 - 02.2005
Receptionist
The George Hotel
05.2003 - 12.2003
Certificate in Accounting - Accounting And Finance
The Career Academy Australia
Diploma in Specialised Bowen Therapy - Health And Wellness
Bowtech Bowen Training Australia
Certificate IV in Bowen Therapy - Health And Wellness
Bowtech Bowen Training Australia
Diploma in Leadership & Management - Business Management
Imagine Education Southport
Diploma in Early Childhood Education & Care Services - Education
Imagine Education Southport
Certificate III in Early Childhood Education & Care Services - Education
Imagine Education Southport
Global Law – Business Module - Accounting
ACCA Accounting Qualification
Scottish Trade Qualification as an Accounting Technician - Accounting And Finance
Accredited By The Association of Accounting Technicians
Trade Qualification & Apprenticeship in Hospitality Services - Hospitality
Accredited And Certified By Chamber of Industry And Commerce
Trade Qualification & Apprenticeship in Business and Finance - Accounting And Finance
Accredited And Certified By Chamber of Industry And Commerce
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