Summary
Overview
Work History
Education
Skills
Timeline
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Diana Stone

Griffith,NSW

Summary

Results-driven professional prepared for role with strong history in customer service administration. Known for effectively managing customer interactions and ensuring satisfaction. Collaborative team player who adapts to shifting priorities, showcasing skills in communication and problem-solving.

Overview

12
12
years of professional experience

Work History

Customer Service Administrator

Intersales
02.2023 - 02.2025
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.

Service Advisor

Griffith Motor Group
12.2019 - 09.2022
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Developed estimates by costing materials, supplies and labor.
  • Documented problems and corrective actions to maintain records.

CLIENT SUPPORT PARTNER

THE BENEVOLENT SOCIETY
09.2019 - 12.2019
  • Organising services and supports for the participants of the National Disability
  • Nsurance Scheme and their families and ensuring that all funds are spent in context with Section 34 of the NDIS Act ,2013 and striving to achieve participants goals that they laid out in their NDIS plan.

APS 4 PLANNER
01.2018 - 09.2019
  • Gathering information from participants and planning partners to make informed decisions within defined parameters within the NDIS Act 2013
  • Working with participants and planning stakeholders to determine current and future funded supports that will support participants to achieve their goals and aspirations and enable better outcomes.

Customer service

CUSTOMER SERVICE- CASABLANCA PIZZA LOUNGE
01.2013 - 02.2019
  • Cash handling and use of EFTPOS machine
  • Preparing hot and cold beverages., making pizzas, preparing burgers and fried food and delivering food.

CASHIER

MCDONALDS
09.2017 - 07.2018
  • Taking orders, Customer service, cash handling and use of EFTPOS machine
  • Preparing hot and cold beverages and cleaning.

Education

HIGHER SCHOOL CERTIFICATE -

COLEAMBALLY CENTRAL SCHOOL
2009

Skills

  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • De-escalation Techniques
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Customer Account Management
  • Order and Refund Processing
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Verbal and Written Communication
  • Patient and Empathetic
  • Time Management
  • Inbound and Outbound Calling
  • Administrative and Office Support
  • Sales Report Generation

Timeline

Customer Service Administrator

Intersales
02.2023 - 02.2025

Service Advisor

Griffith Motor Group
12.2019 - 09.2022

CLIENT SUPPORT PARTNER

THE BENEVOLENT SOCIETY
09.2019 - 12.2019

APS 4 PLANNER
01.2018 - 09.2019

CASHIER

MCDONALDS
09.2017 - 07.2018

Customer service

CUSTOMER SERVICE- CASABLANCA PIZZA LOUNGE
01.2013 - 02.2019

HIGHER SCHOOL CERTIFICATE -

COLEAMBALLY CENTRAL SCHOOL

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Diana Stone