DIANA TROIANI

Job Summary

• Responsible for greeting guests
• Managing reservations and waitlists
• Seating customers efficiently, and ensuring a smooth and welcoming start to their dining experience.
• Excellent communication skills, a friendly demeanor, and the ability to work well under pressure in a fast-paced environment.

Key Responsibilities

• Greet and welcome guests as they arrive with a warm, friendly attitude.
• Manage reservations and walk-in guests using the restaurant’s seating system.
• Assign tables based on server rotation and guest preferences.
• Communicate wait times accurately and keep guests informed.
• Escort guests to their tables and provide menus.
• Answer phone calls regarding reservations, take-out orders, or general inquiries.
• Monitor the dining area to anticipate guest needs and seating availability.
• Assist in coordinating with servers and management to optimize table flow.
• Maintain cleanliness and organization of the host stand and front entrance.
• Handle guest concerns or complaints professionally, escalating issues to management when needed.

Represented Emirates' world-renowned hospitality and safety standards on international long-haul and short-haul flights.

Delivered personalised, multilingual service to a diverse clientele from over 150 nationalities, while ensuring strict compliance with aviation safety protocols.

Demonstrated excellence in customer service, emergency readiness, and teamwork in a fast-paced, multicultural environment.

Key Responsibilities:

• Provided exceptional inflight service in line with Emirates' premium standards.
• Ensured passenger safety through pre-flight briefings, cabin checks, and efficient execution of emergency procedures.
• Assisted in the delivery of fine-dining experiences and luxury amenities, promoting customer satisfaction and loyalty.
• Supported non-English-speaking guests with multilingual communication (Italian, Danish, Spanish).
• Responded calmly to medical emergencies, turbulence, and customer conflicts using trained protocols.
• Promoted Emirates' brand image by upholding grooming and behavioral standards at all times.
• Managed special service requests and VIP passengers with discretion and efficiency.
• Collaborated with multinational crew members to maintain a smooth, high-quality cabin experience.
• Punctuality and reliability.

Key Skills

• Exceptional cultural awareness and adaptability.
• First Aid & CPR Certified (GCAA or equivalent).
• Strong interpersonal and crisis management skills.
• High personal grooming and presentation standards.
• Ability to remain composed under pressure and in extended shifts.

• Customer service attitude
• Communication and interpersonal skills
• Use of foreign languages
• Advise customers according to their preferences
• Ability to work in a team to ensure customer satisfaction
• Resistance to fatigue and stress
• Attention to meet workplace standards
• Dedication and thoroughness
• Dynamism and speed·
• Time Management
• Section leader
• Customer reception
• Co-ordination of service

• Provided personalized front desk service in a boutique apartment hotel setting, ensuring a warm and professional guest experience.
• Managed check-ins, check-outs, and reservation modifications across multiple platforms (OTAs and direct bookings).
• Responded to guest inquiries via phone, email, and in-person, offering information on local attractions and services.
• Coordinated with housekeeping to ensure timely apartment turnover and maintained daily shift reports.
• Resolved guest concerns with a proactive, solutions-focused approach, maintaining a high standard of customer satisfaction.
• Worked collaboratively with a multicultural team in a fast-paced hospitality environment.

Handled administrative tasks such as invoicing, filing, and maintaining accurate guest records.