Summary
Overview
Work History
Skills
Education Courses
Volunteer Work Experience
References
Timeline
Generic

Diana Williams

Summary

Well-qualified HR profressional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

19
19
years of professional experience

Work History

Human Resources Manager - WA

Patties Food Group
02.2023 - Current
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Motivated employees through special events and incentive programs.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.

HR Lead

Patties Food Group
11.2021 - 01.2023
  • Developed and implemented onboarding and orientation programs for new employees.
  • Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.
  • Developed succession plans and promotion paths for staff.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Oversaw payroll functions accurately while ensuring adherence to applicable labor laws and regulations.
  • Created and delivered HR training sessions to staff, managers and executives.

Human Resources Advisor

Hope Community Services
01.2018 - 09.2021
  • Provide advice, support and coaching to managers and employees on all HR policies and practices including recruitment and selection, on-boarding and induction, probation, performance management/review, professional development, complaints/grievances and dispute resolution, Industrial and Employee Relations and exits
  • Manage end-to-end workforce planning including forecasting needs, job design and evaluation, resource management, succession planning, talent and career development and on boarding new employees
  • Ensure data integrity of company establishment of all employees in all 5 regions
  • Responsible for leading and driving the end-to-end recruitment processes, including but not limited to, developing & placing ads on SEEK/social media and company website, phone screening, development of interview guides & checklists, driving and coordinating the interviews, reference checking, participating in all interviews (where appropriate), recommendations to Managers on successful candidate and contacting candidate to make verbal offer
  • Drive the delivery of scheduled HR activities i.e
  • Annual performance reviews, monthly people management reporting, remuneration reviews, executive management reporting based on statistics, KPI’s and auditing as required by senior management and the Board
  • Develop and maintain full compliance with OSH policies and procedures and reporting of incidents
  • Ensure company safety inspections and audit schedules are completed as per organisational requirements
  • Manage workers compensation claims and return to work plans.
  • Oversaw internal investigations of alleged misconduct or policy violations resulting in fair resolutions that protected both the company''s interests and those of its employees.

Recruitment Administrator

City of Stirling
12.2017 - 01.2018
  • Provide advice on the City’s Inside and Outside Agreements, Human Resources Policies and Procedures and legislative requirements as required
  • Participate as a panel member in interview assessments and conduct screening assessments
  • Liaise with agencies to source appropriate temporary personnel on behalf of business units and process invoices
  • Coordinate medical assessments
  • Preparation of employment contracts, and all other relevant new hire documentation
  • Resume Preparation and management of employee files
  • Undertake quality assurance checks of recruitment and selection processes to ensure standards and guidelines are met
  • Update HRIS with details relating to changes to permanent, temporary and casual employees
  • Coordinate the corporate orientation, send invites to employees and prepare materials associated with corporate induction.

HR Personal Assistant

Decmil
06.2017 - 11.2017
  • Responsible for performing all administrative and secretarial activities and Human Resources support to the Group HR National Manager and Operations Management Team
  • Providing HR support with end to end recruitment, on-boarding new starters, employment contracts, project transfers, terminations etc
  • System administrator for the HRIS (Mission Control) responsible for adding new projects, mobilisation workflows, classifications, subcontractors, employee user access and ensuring data integrity
  • Maintain the office condition arranging necessary repairs through JLL property management, ordering office stationary and equipment, managing car park allocations and swipe card building access
  • Manage the reporting process of HR specific tasks such as probationary reviews, employee head headcount, performance reviews, share allocations and remuneration and incentive allocations
  • Organise travel and other business requirements (logistics management) for all executive staff
  • Obtain and organise information required for presentations, reports and meetings as requested by the Group HR National Manager
  • Plan and coordinate all aspects of internal and client meetings, business appointments, events and social functions
  • Coordinate all finance administration through Jobpac including raising, coding and batching purchase orders, delivery documents and invoicing paperwork for payment.

Employee Relations Administrator

City of Stirling
12.2016 - 06.2017
  • Liaise with and provide support to Supervisors and Business Unit Managers regarding employees’ flexible working arrangements, working from home, step increases, personal allowance / market supplements, secondment extensions, variation of contract and contract extensions
  • Responsible for preparing correspondence regarding these employee movements
  • Provide advice on all aspects of the City’s establishment (based on the relevant workplace Agreement, management practice, legislation and/or internal processes) to ensure positions are managed accurately in line with the City’s standards
  • Provide information to management, employees and other local authorities regarding entitlements and transfer of benefits
  • Assist with reclassifications by evaluating position descriptions using the Mercer Job Evaluation System
  • Process resignations and terminations
  • Coordinate the exit interview process for the City
  • Perform other duties as required that fall within the scope of the position and as directed by the Manager of Human Resources or other coordinators of the Human Resources Business Unit.

HSEQ Administrator

Calibre Global
09.2013 - 07.2014
  • Provide support to the Corporate and Project HSEQ Managers in the identification, preparation and implementation of HSEQ procedures and associated documents
  • Daily input of project HSE statistics and KPI’s
  • Collect and collate information for weekly and monthly reports of HSEQ activities, including HSE statistics and corrective actions, and produce reports for the General Manager-HSE
  • Formatting, document control and issuing of documentation
  • Responsible for reviewing accident and incident HSEQ reports and investigation
  • Management of Workers Compensation claims in accordance with relevant jurisdictional legislation including claims processing and associated administration
  • Conduct monthly workplace inspections, and record hazards for corrective action
  • Support the delivery of training sessions, meetings, awareness sessions and other HSEQ related presentations
  • Assist in the completion of project tenders relating to HSEQ.

Human Resources Administrator

Calibre Global
07.2011 - 08.2013
  • Provide generalist HR advice and support across the various business units and projects
  • Provide direction, support and guidance to two HR Administration staff
  • Oversee and conduct processes which include employee contracts, inductions, probations, leave applications, promotions, transfers, terminations, medical testing, salary packaging etc
  • Provide support with immigration, relocation and travel activities associated with hiring new people
  • Respond accurately and in a timely manner to general enquiries regarding HR processes and data from internal stakeholders and external agencies
  • Regularly monitor the integrity of personnel data in the HRIS and reconcile to ensure the system is maintained accurately
  • Generate weekly and monthly reports with regard to HR and recruitment statistics to corporate management for board meetings
  • Developing and reviewing HR policies and procedures
  • Provide recruitment support for specific business units or additional recruitment activity where required
  • Provide guidance to Managers and Advisors in their management of performance, discipline and employee relation matters, ensuring risk is minimised through application of proper process
  • Assist in the coordination of Performance Review process and annual Salary Reviews
  • Input to HR improvement projects, programs or initiatives as required.

Sales and Service Consultant

RAC WA - Joondalup
02.2005 - 06.2011
  • Assess candidates through the use of assessment centers that include a computer skills test, role- plays, and team activities
  • Interview possible candidates; perform reference checks, phone interviews and review and assess resumes
  • Assist with the recruitment requirements for the Contact Centre, including liaising with HR, interviewing (phone and face to face), selection of new employees, administrative duties, inductions, and ad hoc queries
  • Membership training assistant through observation, instructing and coaching learners with referral questions and assessing trainee’s competence of system and product knowledge
  • Participated in initiatives to increase business productivity through the FISH philosophy to enhance employee engagement
  • Coached and mentored new staff for employee development
  • Time management skills relevant to achieving KPI’s, specifically adherence to schedule, sales results and member service satisfaction
  • Provide service to customers who require new insurance for motor vehicles, home, contents, boats, motorcycles, offering security, finance applications and maintaining current policies
  • Provide accurate information in relation to policy and cover provided in line with underwriting guidelines, legislative and industry compliance standards relevant to RAC products including FSRA, Insurance Code of Practice and Privacy Act.

Skills

  • Performance Assessment
  • HR analytics
  • Problem-Solving
  • Policy Enforcement

Education Courses

  • 2008, 2011, Curtin University, Human Resource Management and Management
  • 2005, 2005, Central Institute of Technology, Diploma of Business Marketing
  • 1999, 1999, Ocean Reef Senior High School, Graduated

Volunteer Work Experience

Feb 2010 to May 2020 DownerEdi Engineering, HR Assistant, Developed a survey to gather feedback from new starters in respect to the on-boarding process, Supported with the creation and implementation of an improved method of managing employee records, Booking of pre-employment medicals and D&A screens for new employees, and provided records to appropriate manager, Updating of employee database to ensure employee records were kept up to date e.g. new licenses, certificates, qualifications etc., Support the Training Department with the sourcing and booking of specific courses for craft labour and Supervisors, Performed detailed reference checks on job candidates and shared results with Supervisors/Managers.

References

Provided upon request.

Timeline

Human Resources Manager - WA

Patties Food Group
02.2023 - Current

HR Lead

Patties Food Group
11.2021 - 01.2023

Human Resources Advisor

Hope Community Services
01.2018 - 09.2021

Recruitment Administrator

City of Stirling
12.2017 - 01.2018

HR Personal Assistant

Decmil
06.2017 - 11.2017

Employee Relations Administrator

City of Stirling
12.2016 - 06.2017

HSEQ Administrator

Calibre Global
09.2013 - 07.2014

Human Resources Administrator

Calibre Global
07.2011 - 08.2013

Sales and Service Consultant

RAC WA - Joondalup
02.2005 - 06.2011

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Diana Williams